Renewals Specialist

In this role, you will:  

• Manage the renewal lifecyclefor a defined portfolio of auto-renewingcustomerensuringtimelyconfirmations, data accuracy, and coordination across stakeholders.
• Oversee exceptionsto the auto-renew process — including cancellations, term adjustments, price changes, and multi-year amendments — ensuring compliance with internal approvals.
• Project-manage the renewal timeline, ensuring customer outreach, internal reviews, CPI updates, legal checks, and billing readiness occur on schedule.
• Identifyat-risk customers early, collaborate with Customer Success to address concerns, and intervene before the auto-renewal date when needed.
• Drive growthwhereappropriate bypositioning add-ons, upgrades, and packaging improvements aligned to customer needs.
• Maintain renewal accuracy in Salesforce, ensuring dates, values, and contract structures reflect the true commercial state.
• Partner closely withContractsAdministration, who will prepare andvalidateall renewal paperwork, quote adjustments, and billing setup changes.
• Support forecasting discipline, providing reliable renewal projections and visibility into risk and opportunity across your portfolio.
• Contribute to the evolution of renewal frameworks, including automated workflows, customer communication templates, and exception-handling processes.

Be part of an exciting journey and contribute to our success story of becoming the leading provider of digital compliance and governance solutions.  

This role is perfect for someone who thrives in a structured, operationally disciplined environment and enjoys leading commercial processes end-to-end with precision and customer empathy.  

What You Know  

• 2–4 years of experience in renewals, account management, or quote-to-cash operations in SaaS or a subscription-based business.
• Experienceoperatingin auto-renewal environmentsor other recurring revenue models.
• Strong understanding of SaaS metrics (ARR, GRR, NRR) and how renewal outcomes drive financial performance.
• Familiarity with Salesforce and structured renewal pipelines, with the ability tomaintainclean,accuratedata.
• Working knowledge of contract terms, CPI adjustments, notice periods, and approval workflows.
• Fluency in English (C1/C2)

How You Operate  

• You are structured, organized, and excellent at managing timelines across dozens of concurrent renewals.
• You treat renewalsas operational events, not ad-hoc deals — building predictability through cadence and rigor.
• You balance precision with efficiency and know how to escalate early when something looks misaligned.
• You thrive in a process-driven environment and enjoy improving workflows to make things smoother for customers and teammates.
• You use data to guide decisions, spotting patterns in churn risk, uplift opportunity, and customerbehavior.

How You Collaborate  

• You work seamlessly withCustomer Successon customer sentiment and exceptions, and withContracts Administrationon paperwork readiness.
• You partner closelywith Finance and Legalto ensure all pricing, terms, and approvals are aligned before auto-renew triggers.

• You communicate clearly across stakeholders — ensuring no surprises on renewal timelines, risks, or outcomes.
• You elevate team performance by sharing insights, flagging process gaps, and contributing to a culture of continuous improvement.

  
Join the EQS Group team and be part of a welcoming and forward-thinking workplace. We embrace a wide range of experiences and perspectives and are committed to fostering an inclusive environment where every team member can thrive. We are proud to be an equal opportunity employer and encourage individuals from diverse backgrounds to apply.