Renewals Manager

About the Role

We are seeking a highly motivated and results-oriented Renewals Manager to join our growing team. The Renewals Manager will be responsible for managing the low-touch Customer renewal process from start to finish, ensuring high retention rates and a seamless customer experience. This role requires good communication skills, attention to detail, and the ability to build and maintain strong relationships with our customer base and internal teams. The ideal candidate has a proven track record in customer support, account management, or sales within a B2B SaaS environment.

You’ll help us protect honest people online by:

• Manage a high-volume portfolio of low-touch Customer renewal processes, primarily leveraging automation.
• Serve as the primary point of contact for all renewal-related inquiries, ensuring a smooth and positive customer experience.
• Own the entire renewal lifecycle, including quoting, negotiation, contracting, and closing the renewal.
• Accurately forecast renewal rates and track progress against retention and expansion goals.
• Clearly articulate the value proposition of continued partnership and product use, addressing any potential customer objections or concerns.
• Maintain accurate and up-to-date customer and renewal data in the CRM (e.g., Salesforce).
• Analyze renewal metrics, identify trends, and provide insights to leadership to continually optimize the renewals process and improve retention strategies.
• Collaborate with internal teams to ensure compliance with contractual terms and internal policies.
• Collaborate with GTM Finance in process improvement projects. 

You are the right future Veriffian for the job if you have/are:

• 3+ years of experience in a direct customer-facing role, preferably in Renewals, Customer Service, Account Management, or Sales within a B2B SaaS or subscription business.
• Proven negotiation and objection-handling skills with a track record of meeting or exceeding retention targets.
• Strong proficiency with CRM software (e.g., Salesforce) and experience using reporting tools.
• Excellent verbal and written communication skills. Ability to present complex information clearly and persuasively.
• Highly organized, detail-oriented, self-motivated, and capable of managing multiple priorities simultaneously.

You’re an especially awesome match if you have/are:

Experience working with global Customer portfolios.Demonstrated success in utilizing data analytics and reporting to drive process improvements and strategic decisions.

• Trilingual in English/Spanish/Portuguese.

Why Veriff?

We are the preferred identity verification platform partner for the world’s most innovative growth-driven organizations helping conveniently verify and safeguard users anywhere in the world. We support the broadest number of identity documents from nearly every country and territory in the world - and this is continually increasing! With a diverse team in the United States, United Kingdom, Spain, and Estonia, as well as robust backing and funding from investors including Accel, Alkeon, IVP, Tiger Capital, and Y Combinator, we’re dedicated to helping businesses and individuals build a safer and more secure world. We strive to be the benchmark for trust online, and we take pride in being a positive force. 

When you join Team Veriff, we offer you the opportunity to have a real impact and advance your career, while looking after you along the way with a range of benefits designed with you in mind. Some of our favorites include...

• Stock options that ensure you share in our success
• Learning and Development and Health & Sports budgets that you are free to tailor to your own needs
• Medical insurance to ensure you're feeling great physically and mentally
• Meal voucher (40 BRL/working day)
• 1 day off per year for volunteering activities

 We are an Equal Opportunities employer committed to a diverse and representative team. Different opinions, perspectives and personalities push us forward. We want to hear from people who are passionate about their work and align with our values. Regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability. We also know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates - so rest assured, whoever you are, we want to hear from you!

Please be informed that in the final stage of the recruitment process we may request you to go through identity verification. For more information, please see Recruitment Privacy Policy.

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