Remote Therapist Supervisor (LCSW, LMHC, Psychologist)

In the United States, one in five adults experience a mental health illness and over 12 million people have thoughts of suicide. Mental health crises can be some of the most difficult times in a person’s life, and over 17 million people seeking behavioral health care experience a delay in accessing care. Willow Health is on a mission to significantly improve this experience by expanding affordable access to high-quality, evidence-based, intensive behavioral health care.   In 2023, we launched our virtual crisis care program that provides personalized, recovery-oriented care for people experiencing behavioral health crises. Willow Health offers patients immediate access to evidence-based virtual crisis psychotherapy, medication management, certified peer coaching, care management, groups, and around-the-clock crisis coverage, while working to connect patients to the most appropriate next level of care.   As a Therapist Supervisor, you will provide telehealth evidence-based behavioral health care including comprehensive clinical assessments, differential diagnosis, creating and implementing co-created clinical treatment plans, and providing crisis psychotherapy. You will work alongside our diverse and passionate multidisciplinary clinical team taking care of Willow Health’s patients and making an impact in our clinical program. You will be working closely with the Medical Director and supervising Crisis Care Therapists. Our clinical team includes psychiatrists, nurse practitioners, licensed clinical social workers, licensed mental health clinicians, certified peer specialists, case managers, and clinical operations. We are looking for a thoughtful, empathic, and skilled clinician to join our highly motivated team to help improve behavioral health crisis care. This is a fully virtual role. Clinical Day-to-Day Responsibilities

Supervise Crisis Care Therapists

Work with the Medical Director to uphold our standards of care, patient safety, behavioral health protocols, policies, and patient satisfaction

Perform comprehensive clinical assessments and develop differential diagnosis

Build therapeutic alliance with patients

Create and implement co-created personalized treatment plans with our multidisciplinary team

Conduct short-term crisis psychotherapy sessions utilizing supportive psychotherapy, motivational interviewing, and/or problem solving therapy

Manage a caseload of patients who you will follow for 8 to 12 weeks providing crisis psychotherapy

Conduct comprehensive risk assessment and safety planning

Utilize validated clinical tools to aid in differential diagnosis

Work across our multidisciplinary clinical team to facilitate comprehensive behavioral health crisis care

Actively participate in multidisciplinary team meetings

Maintain appropriate documentation of all patient-related care

Weekly clinical supervision

Work with our patients, their families, and their providers in the community to ensure comprehensive behavioral health care

Daytime clinical call

Clinical Role Requirements

Bachelor's degree (or equivalent non-U.S. degree) in psychology, clinical social work, or related fields

Successful completion of master’s of social work or master’s of mental health counseling degree

Hold an active license of clinical social work or mental health counseling in New York

Maintain all state requirements and continuing education requirements to provide behavioral health care

Has experience with clinical assessments, developing differential diagnosis, creating and implementing clinical treatment plans

Has experience with clinical risk management, suicide risk assessment, and safety planning

Has experience and is comfortable with using validated clinical tools to help enhance clinical care

Has experience with and is comfortable with using technology and an EMR

Excellent written and verbal communication skills

Excellent interpersonal skills and ability to work effectively in a multidisciplinary clinical team

Supervisor Day-to-Day Responsibilities

Provide weekly and ad hoc clinical supervision to licensed and unlicensed clinicians, ensuring adherence to best practices and regulatory standards

Review and co-sign clinical documentation, treatment plans, and risk assessments as appropriate

Support clinicians in managing complex clinical presentations, including high-risk cases, through case consultation and collaborative problem solving

Facilitate case review meetings, group supervision, and clinical trainings to enhance staff competency

Model evidence-based, trauma-informed, recovery-oriented care approaches and ensure staff consistently apply them in practice

Manage team to monitor and deliver against quality assurance standards and participate in performance improvement initiatives

Provide mentorship and coaching to clinicians, fostering professional growth and skill development

Support onboarding and training of new clinical staff

Serve as a point of escalation for crisis or urgent clinical matters, ensuring appropriate interventions and coordination of care, including being on backup for daytime call

Partner with interdisciplinary leaders to refine clinical workflows, improve service delivery, and strengthen patient outcomes

Pilot new clinical initiatives to support iteration and improvement

Supervisor Role Requirements

Active, unrestricted LCSW, LMHC, or Licensed Clinical Psychologist license in New York, in good standing

Minimum of 5 years of direct clinical experience post-licensure, with demonstrated expertise in crisis intervention, psychotherapy, and risk management

Minimum of 2 years of supervisory experience providing clinical oversight to licensed and/or pre-licensed clinicians

In-depth knowledge of evidence-based practices for crisis care, including suicide risk assessment and safety planning

Familiarity with federal, state, and local regulations regarding behavioral health supervision and clinical care delivery

Strong organizational skills and ability to manage supervisory responsibilities while balancing direct clinical work

Commitment to fostering a supportive, inclusive, and collaborative clinical environment

Demonstrated ability to use data and clinical outcomes to guide decision-making and improve care quality

Nice-to-Haves

Current Crisis Behavioral Health Therapist at Willow Health - hitting and exceeding expectations for crisis care therapy today (e.g., note completion timeline, scheduling %, following policies and procedures), demonstrated openness to testing and piloting new initiatives

Post degree experience in providing emergency mental health services and/or urgent behavioral healthcare

Comprehensive knowledge of substance abuse, mental health, and recovery issues and principles

Has experience with using clinical outcomes to help enhance clinical care

Has experience launching and iterating on a clinical care model (preferred, not required)

Has experience with problem solving therapy, motivational interviewing, supportive psychotherapy

Experience in a start-up healthcare setting and/or an innovative healthcare program

Additional Details

Approximately 1 admin day, subject to change based on program need

Supervise 8 clinical team members

Provide on-call support during clinic hours

Additional admin responsibilities to be scoped with the Associate CMO

Reports to the Associate CMO

Approximately 4 clinical days, subject to change based on program need

Carry a caseload of patients in the crisis program

Benefits for Our Clinicians

1. Complete the application
2. Phone screen
3. First interview with team member
4. Clinical skill assessment with the hiring manager
5. Team panel with two clinicians
6. Reference check
7. Offer
8. Background check