REMOTE ServiceNow Consultant – HRSD / ITSM / UI‑UX

ServiceNow Consultant – HRSD / ITSM / UI‑UX

No. of openings: 2

Company: Financial Services / Credit Union client
Location: Remote (must work U.S business hours)
Contract Duration: 6 months
Start Date: Immediate
Seniority: Mid - Senior Level

Engagement Overview

Our client is seeking two (2) experienced ServiceNow consultants to support ongoing initiatives across HR Service Delivery (HRSD) and IT Service Management (ITSM). These resources will work closely with business and IT stakeholders to deliver intuitive, user‑centered workflows and scalable ServiceNow solutions in a regulated financial services environment.

This is a 6‑month contract engagement, with a strong preference for candidates able to work U.S. time zone hours. Candidates located in Mexico are acceptable, provided they have strong English communication skills.

Key Responsibilities

ServiceNow Development & Configuration

• Configure, enhance, and support ServiceNow HRSD and ITSM modules
• Design and implement workflows, business rules, client scripts, and catalog items
• Support incident, request, change, and HR case management processes
• Collaborate with internal teams to translate business requirements into ServiceNow solutions

UI / UX Experience

• Design intuitive, user‑friendly ServiceNow interfaces
• Customize Service Portal / Employee Center experiences
• Improve usability, accessibility, and overall end‑user experience
• Partner with stakeholders to ensure solutions align with business needs and adoption goals

Stakeholder Collaboration

• Work closely with HR, IT, and business partners
• Participate in requirement gathering, design sessions, and solution walkthroughs
• Provide documentation and knowledge transfer as needed

Required Skills & Experience

• ServiceNow platform experience (mid‑ to senior‑level)
• Hands‑on experience with:
  • HR Service Delivery (HRSD)
  • IT Service Management (ITSM)
• Strong UI/UX design experience within ServiceNow
• Experience designing Service Portal / Employee Center interfaces
• Strong understanding of ITIL processes (Incident, Problem, Change, Request)
• Ability to work independently and deliver in a fast‑paced environment
• Excellent verbal and written English communication skills

Preferred Qualifications

• Experience supporting financial services, banking, or credit union environments
• Exposure to ServiceNow best practices in regulated industries
• Experience working with distributed or near‑shore teams