Remote Project Manager / Customer Success Specialist

This dual role combines the strategic execution of software project management with the relationship-building responsibilities of customer success. You’ll lead software implementation projects while ensuring clients are engaged, supported, and achieving value from our products. NOTE: Please send a video answering these two questions.

1. Please explain your last 3-5 years of experience working with customers to support their business needs. 
2. Do you have any Project Management experience as well as well tools used to track this project type information.

Key Responsibilities:

Project Management:

• Lead the end-to-end implementation of software solutions for new clients.
• Define project scope, set timelines, manage milestones, and ensure timely delivery.
• Coordinate internal teams (Sales, Development, Product, Support) to execute deliverables.
• Identify and mitigate project risks, and adapt plans as needed.
• Maintain clear project documentation and communication.

Customer Success:

• Serve as the main point of contact post-sale to guide clients through onboarding and adoption.
• Build strong relationships with clients to ensure satisfaction and long-term retention.
• Conduct regular check-ins and provide strategic guidance to maximize software value.
• Gather client feedback to help inform product improvements and enhancements.
• Identify upsell opportunities and work with the sales team to grow accounts.

Requirements:

• 3+ years of experience in project management, customer success, or account management within the software/SaaS industry.
• Excellent communication, relationship-building, and problem-solving skills.
• Proven ability to manage multiple projects and client relationships simultaneously.
• Strong understanding of software lifecycles and onboarding best practices.
• Experience with tools like Jira, Trello, HubSpot, Salesforce, or similar.
• Self-starter with excellent organizational skills in a remote work environment.

Preferred Qualifications:

• Knowledgeable in Excel and Powerpoint
• Jira or any type of ticket tracking tools

How to Apply:

Interested candidates should submit their resume and a cover letter detailing their relevant experience and qualifications to [email protected] with the subject line "Project Manager/ CSS VA Application”. PLEASE ATTACH THE LINK OR SHORT VIDEO INTRODUCTION OF YOURSELF HIGHLIGHTING YOUR EXPERTISE AND EXPERIENCE.

Again send a video answering these two questions or your application will not be entertained:

1. Please explain your last 3-5 years of experience working with customers to support their business needs. 
2. Do you have any Project Management experience as well as well tools used to track this project type information.