Remote Program Support Specialist – VA

Program Support Specialist – VA

Zeel, a leading provider of trusted health and wellness services, is seeking a smart, detail-oriented Program Support Specialist to join our Government Solutions team. This role supports administrative operations and communications with the VA Community Care Network and VA Medical Centers.

The VA Program Support Specialist is an entry-level administrative role within the Government Solutions department. The position is responsible for managing day-to-day administrative tasks related to VA Medical Centers and ensuring timely, accurate, and professional communication between Zeel and VA stakeholders.

This position is remote, however, you must be located within the United States.

Key Responsibilities

• Monitor and respond to incoming emails from VA Medical Centers in a timely and professional manner
• Monitor, answer, and return incoming phone calls and voicemails
• Track and follow up on appointment updates and status changes
• Update and maintain documentation related to VA Medical Center requests, appointments, and workflows
• Ensure administrative requests from VA Medical Centers are addressed accurately and promptly
• Provide general administrative support to assist with program operations
• Maintain organized records and ensure documentation is current and complete
• Identify urgent or time-sensitive issues and escalate appropriately
• Support coordination and communication between internal teams and external stakeholders

Required Qualifications

• Strong written and verbal communication skills in English
• High attention to detail with strong organizational skills
• Ability to manage multiple tasks and prioritize effectively
• Comfortable working independently in a fully remote environment
• Professional, responsive, and reliable communication style
• Proficiency with email, phone systems, and basic documentation tools

Preferred Qualifications

• Prior experience in an administrative, coordinator, or program support role
• Experience working with healthcare organizations, government agencies, or veteran populations
• HIPAA experience
• Familiarity with appointment coordination, scheduling, or medical administration

About Zeel

At Zeel, we're more than just a health and wellness platform; we're a team that thrives on collaboration, integrity and innovation. We offer a supportive environment of hands-on professionals in a purpose-driven culture. We're passionate individuals ready to tackle challenges, learn from one another, and create a next-generation health and wellness company based on non-opioid pain management and cutting-edge technology. Zeel allows customers and patients to seamlessly book in-home treatments through a nationwide network of  providers. Through massage therapy, physical therapy, AI-powered exercise, and behavioral therapy, we lift people out of mental and physical pain without the devastating side effects of prescribed and over-the-counter medications. We take special pride in serving our nation's veterans through VA Medical Centers in more than 20 states. 

If you are looking for a place where your work can impact hundreds of thousands of Americans in need of care, consider joining us in our mission. 

Zeel provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Zeel complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment.