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ISTA Personnel Solutions

Remote Office Administrator (ABA Healthcare) - EST hours

full-time Remote

AI overview

This role is vital for ensuring the accuracy of clinical documentation and provides essential support to Registered Behavior Technicians in ABA Therapy.

ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based companies. We are not a recruitment agency—we are a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.

We are seeking a detail-oriented and organized Office Assistant to provide remote back-office and operational support to our US-Client's clinical team specializing in ABA Therapy. This role plays a key part in tracking provider utilization, supporting Registered Behavior Technicians (RBTs), and ensuring accurate documentation and system usage.

PLEASE NOTE:

  • Working Hours: This role requires you to work EST hours Mon - Fri from 9am to 6pm EST (4:00 PM to 1:00 AM South African time - subject to change in accordance with daylight savings in the United States).
  • Public Holidays: This role requires you to work on both South African and US public holidays (compensation for SA public holidays in accordance with the BCEA)
  • Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
  • Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
  • Work Environment: This is a fully remote working role.

Responsibilities:

  • Track provider utilization, including scheduled hours vs. verified hours with completed session notes.
  • Maintain and update utilization trackers to ensure accuracy and completeness.
  • Verify that scheduled sessions are supported by completed and approved documentation.
  • Follow up with providers regarding missing or incomplete session notes.
  • Support new RBT onboardings with systems training and documentation expectations.
  • Train and assist RBTs on writing session notes and navigating internal systems.
  • Provide hands-on support to RBTs during their initial period to promote consistency and confidence.
  • Assist with additional administrative and operational tasks as required.

Requirements

  • Industry Experience:
    • Prior experience in an administrative, office support, or healthcare-related role
    • ABA experience is advantageous
  • Soft Skills:
    • Excellent written and verbal English communication skills
    • Strong organizational skills with high attention to detail
    • Ability to multitask and manage priorities effectively
  • Technical Skills:
    • Basic computer proficiency, including MS Office and Outlook
    • Comfortable navigating multiple systems and platforms

If you are not contacted within 14 working days, please consider your application unsuccessful.

ISTA Personnel Solutions

ISTA Solutions is home to rockstar professionals who aim to be engaged in defining and building an employee centric culture, focused on long term success, work-life balance, and life-long learnings. From the industries we support, to the functions we perform, ISTA has structured ourselves differently from other outsourcing companies; effectively setting ourselves apart from the rest of the pack. If you are looking for something new and something different, where you are engaged not only in your own success but in defining and building the culture you want to belong in, you've come to the right place.

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