(Remote) Mental Health Revenue Cycle / Medical Billing Coordinator - Full Time

Job Summary

Under the direct supervision of the Revenue Cycle Supervisor, the Revenue Cycle Coordinator serves as a key support role within the billing department. This position contributes to claim processing, denial resolution, insurance follow-up, and patient invoicing. It also plays a critical role in handling communication across billing channels, including emails, phone calls, and chat messages, with an emphasis on timely and professional follow-through. The Coordinator leverages prior billing experience to help maintain accuracy, efficiency, and responsiveness across all core revenue cycle functions. 

Application Window: Until February 9th

Anticipated Start Date: April, 2026

Job Responsibilities & Qualifications

Responsibility Composition

• Updating tracking sheets, assisting with special audits or reporting, and maintaining documentation of workflows or resolutions.

Responsibilities

• Prepare, review, and transmit claims using billing software in an accurate and timely manner
• Document billing-related interactions and resolutions in alignment with department SOPs and compliance requirements.
• Support insurance eligibility troubleshooting by flagging inconsistencies or missing information for resolution
• Follow up on denied or rejected claims, including supporting the collections process in accordance with department standards
• Support patient invoice procedures, including billing inquiries and basic account clarification
• Review and validate claims for completeness, coding accuracy (CPT/ICD-10), and payer-specific rules before submission
• Monitor claims for timely filing deadlines and escalate any risks to the Revenue Cycle Supervisor
• Effectively utilize the EMR system (IntakeQ) and other platforms to support claim, payment, and patient account workflows
• Investigate billing discrepancies and errors, and assist with resolution of denied claims when appropriate
• Check each insurance payment for accuracy and compliance with contracted rates; call payers to address discrepancies if necessary
• Flag potential secondary insurance coverage for further review or follow-up
• Escalate complex denial trends, unresolved claim issues, or recurring payer discrepancies to the Senior Revenue Cycle Specialist or Supervisor
• Collaborate with the Revenue Cycle Supervisor and Specialists to provide support as needed (e.g., special projects, ad-hoc reports, process improvements)
• Collaborate cross-functionally with other operational teams to support efficient billing workflows and issue resolution
• Assist with specialty focus areas (e.g., mailed correspondence, provider coordination) as needed to maintain workflow continuity
• Provide responsive support to patients, providers, and internal departments by managing billing-related phone calls, emails, and chat inquiries; ensure timely and accurate resolution in line with department standards
• Maintain clear, empathetic, and professional communication with patients and providers regarding billing concerns to uphold patient trust and care continuity.
  
• Maintain compliance with HIPAA, insurance billing guidelines, and all internal processes
• Adhere to department Standard Operating Procedures (SOPs) and contribute to continuous improvement efforts
• Promote a collaborative work culture that supports growth, teamwork, and continuous learning
• Expected to contribute to weekly claims submission and denial resolution goals as set by the Revenue Cycle Supervisor
• Perform other billing-related duties as assigned by department or group leaders

Qualifications

Education: 

• Required: High school diploma or GED
• Preferred: Associate's degree in medical office billing or related field

Licensure/Certification:

• Preferred: Certified Professional Coder (CPC) 

Required Experience & Skills:

• Three (3) or more years of experience in medical billing, including claim submission and insurance follow-up
• Experience in remote healthcare customer service or patient support, including phone-based communication
• Competent understanding and interpretation of Explanation of Benefits (EOBs)
• Knowledge of EMR/EHR platforms (e.g., IntakeQ)
• Data entry experience with strong attention to detail
• Knowledge of insurance guidelines, including HMO/PPO, in-network/out-of-network (IN/OON) benefits, and Medicare rules
• Proficiency with Google Suite and the ability to navigate multiple platforms (e.g., Salesforce, EMRs)
• Intermediate computer skills and solid technical aptitude
• Strong written and verbal communication skills; able to communicate professionally with patients, providers, and internal teams

Preferred:

• Behavioral health billing experience
• One (1) or more years of telehealth billing and coding experience
• Familiarity with various billing programs and electronic claim submissions

*Job Description Responsibilities and Qualifications are subject to change based on the needs of the Business

Benefits That Support You, Personally and Professionally

• 3 weeks of front-loaded PTO + 9 paid holidays
• Annual office closure (Dec 25–Jan 1)
• Annual Impact Days for volunteering or professional development
• 401(k) with employer match
• Referral bonus potential
• Annual Flexible Benefit Reimbursement
• Medical, dental, and vision insurance — with EAP and additional wellness programs
• Voluntary benefits, HSA, DCA, FSA (based on plan), transit & parking options
• Bereavement leave (including pet bereavement)

Compensation & Employment Details