Remote - Medical Receptionist

AI overview

Provide primary support for incoming calls in a high-volume healthcare setting, resolving concerns and ensuring seamless communication within a remote work environment.

CareHarmony is fulfilling an opportunity in healthcare and chronic care management in an ever-changing industry. We thrive in our ability to support our providers and their patients. We are looking for an individual excited to join a growing startup designed to bring value and quality service to population health.

CareHarmony has an immediate opening for a Remote Medical Receptionist with a solid phone presence that thrives in a high-volume environment. The Receptionist will be the primary support for all incoming calls, directing as needed and resolving minor inbound concerns.

Shift: 10:30am - 7pm CST

Pay: $14.50/hr

Duties/Responsibilities:

Handle all inbound calls to the organization; determine the purpose/screens and directs to the appropriate department or team member.
Routes messages and escalations to the appropriate department or team member
Schedules appointments, reschedules as needed.
Performs administrative and clerical support tasks.

Professional Experience:

Required: Minimum of one (1) year experience in a Customer Support, Administrative, Healthcare Reception, Provider Office, or Patient Relations role
Preferred: Minimum of one (1) year clinical experience
Preferred: Active Clinical Multi-State/Compact License

Required Skills/Abilities:

Excellent written and verbal communication skills
Excellent interpersonal and customer service skills
Positive, uplifting personality with a natural ability to handle and deescalate escalations
Basic understanding of administrative and clerical procedures
Fundamental experience working with Microsoft Office Suite or related software

Education and Experience:

Associates' Degree or equivalent preferred

Work Environment:

Work is performed remotely, hardware provided, and the employee fulfills the internet requirement to company standards. Remote employees must maintain a professional work environment (room with a door) as if in an office setting without distractions that could disrupt the employee’s work and communication with clients, patients, or internal team members.

***Must be located in Central or Eastern Time Zones.