Remote - Inbound Customer Service Representative (Voice & Email)

OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.

Join Our Team as a Remote Inbound Customer Service Representative!

We are seeking dedicated and enthusiastic bilingual individuals to join our customer service team! As a Remote Inbound Customer Service Representative, you will provide exceptional support to our diverse customer base, assisting them in both English and another language of your choice. Your contributions will ensure that every customer feels valued and understood.

Role Overview

Do you have strong English communication skills and a passion for helping customers? Join our team and deliver world‑class support through voice and email channels.

Responsibilities

• Handle inbound customer inquiries via phone calls and email.
• Provide clear, timely, and professional solutions.
• Ensure a positive and satisfactory customer experience.
• Document interactions and follow up on cases.

Employment Conditions

• Base salary: $2,400,000 COP
• Connectivity allowance: $100,000 COP
• Transportation allowance: per Colombian law
• Schedule: 36 hours per week
• Operating hours: 8:00 a.m. – 9:00 p.m.
• Work modality: Remote (operations)
• Contract type: Indefinite term

Training

• Duration: 1 week
• Modality: On-site at Connecta 80 facility
• Nesting: 1 week with operational support

Requirements

• Education: High school diploma, technical, technological, or professional degree.
• Minimum 6 months of call center experience.
• Must reside in Bogotá.
• English level: B2+ – C1 (required).
• Internet connection above 300 Mbps.
• Internet bill as proof of service.

Required Equipment:

• A laptop or desktop computer (not a Mac, Surface, or Chromebook) running Windows 10 or higher
• Hardwired internet connection (ethernet) required
• USB headset (not wireless) with noise-canceling capabilities
• Webcam (external or integrated) for video communication

Benefits

• Salary: 2.400.000 COP+ uncapped commission. Bi-weekly payment through your savings account Bancolombia or Davivienda, the payment is made according to the payroll cut-offs).
• Type of contract: Open-Ended.
• Job security
• Career plan
• Spotify or Netflix membership
• Continuance bonus