Remote Implementation Specialist - Plastics/Derm (Remote-US)

Why join Nextech? We are a leader in specialty healthcare technology solutions. We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits. If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you. We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact [email protected].  Job Summary: The Implementation Specialist plays a key role in conducting implementation activities and executing Nextech’s standard implementation methodology across its suite of solutions. Onsite super-user training, go-live support and post-go-live optimization. This includes but is not limited to remote training calls, super user training, go-live support, and post go-live optimization. Responsibilities include issue investigation, creative problem solving, and training clients as well as internal staff as needed.   Up to 5% travel required to and from customer locations.   All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate. Essential Functions

Essential Functions: In addition to working in accordance with appropriate conduct and behavioral standards, specific responsibilities of this role include:

Conduct client training in preparation for Go-Live events, following Nextech’s standard implementation methodology.

Complete practice assessments and workflow analysis guided by industry best practices.

Instruct clinical and non-clinical staff on the proper use of software applications.

Train staff in individual and group settings, employing diverse teaching strategies to maximize effectiveness.

Complete administrative tasks to update customers, Project Managers and Department Managers on implementation progress.

Perform additional responsibilities as assigned based on business needs.

Investigate and resolve client issues during implementation and go-live.

Identify opportunities for workflow improvement and optimization post-go-live.

Partner with internal teams to ensure successful implementation and alignment with client needs.

Communicate effectively with clients and team members to ensure alignment and satisfaction.

5% long-distance or air travel required.

Travel to and from customer locations.

Minimum Requirements

3 years of experience in the Healthcare IT industry, specifically software implementation

Ability to cultivate strong relationships & influence behavior

Excellent verbal and written communication skills

Excellent time management and organization skills

Proven ability to solve problems creatively

Preferred Qualifications

Knowledge of or applicable experience in one of Nextech’s main medical specialties

Knowledge of workflow of a Medical Clinic

Understanding of HIPAA and PHI

Background in insurance billing

Bachelor’s degree in related field

Working Environment/Physical Demands

Primarily a remote position working at a laptop and computer monitor and/or on the phone

5% long-distance or air travel required