This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Lead Customer Success Manager - REMOTE. In this role, you will have the opportunity to build trusted relationships with clients, driving impact and creating success stories. Your efforts will help prevent fatalities and serious incidents across large organizations. As a proactive leader, you will engage deeply with customers, ensuring their needs are met while translating their goals into actionable roadmaps. If you're passionate about driving real-world impact and ownership, this is the role for you.
Accountabilities
Own the customer relationship from onboarding through to long-term success — you’re their trusted advisor and go-to partner
Lead engaging onboarding, workshops, and training sessions that set customers up for success
Run regular check-ins, reviews, and Quarterly Business Reviews that clearly demonstrate value
Proactively monitor customer health, usage, and engagement — and act early to keep clients thriving
Translate customer goals into clear success roadmaps and outcomes
Spot opportunities to expand value through deeper adoption or additional solutions in the portfolio
Work closely with Product, Sales, Support, and Marketing to deliver a seamless customer experience
Feed customer insights back into the business to continuously improve what we do
Requirements
8+ years’ experience in Customer Success, Account Management, or a similar customer-facing SaaS role
A natural relationship builder — confident, warm, and credible with stakeholders at all levels
Strong project management skills and the ability to juggle multiple clients with ease
A proactive mindset — you don’t wait for problems, you prevent them
Comfortable working cross-functionally in a fast-moving SaaS environment
Large-scale systems migration and change management experience
Benefits
Make a real difference — our work helps eradicate workplace fatalities
Partner with some of the largest organisations in the world
Be part of a purpose-driven, growing global SaaS company
Have genuine ownership, influence, and career growth opportunities
Work with passionate people who care deeply about customers and outcomes
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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