*Remote* Customer Experience & Operations Assistant

Innovative online contractor training company is seeking a motivated self-starter to join our small, friendly, and fun team! Enjoy the work-from-home life with this dynamic opportunity. In this role, you’ll be ensuring every aspect of the customer experience is a positive one - from phone calls, to email inquiries, to the learning experience itself. Additionally, you’ll be assisting with day-to-day operations, including administrative support, processing reports, and some light accounts receivable/payable work.

The right person for this position is an intelligent professional who thrives in a fast-paced, dynamic work environment. Someone who craves the excitement of multitasking and learning new things will flourish in this role. We are a very small, tight-knit company that believes in giving each employee the opportunity to work independently and manage his or her own responsibilities.
 

*Ideal candidate resides in Massachusetts and is available to proctor an in-person classroom training approx. one Saturday per month.*

Requirements:

• Reliable strong internet connection

• Quiet work environment suitable for talking on the phone with customers

• Functional office setup with working, up-to-date computer. We may be able to provide a computer if needed.

• We will provide you with a phone, which can connect directly to your modem/router. Phone line not necessary.

Experience/Skills:

• Customer service experience

• Proficiency with Excel/Google Sheets and Word/Google Docs.

• Excellent writing skills

• Attention to detail and ability to multitask. Ability to juggle multiple projects with consistent accuracy.

• Reliable

• Organized

• Self-starter

• Motivated

• Independent worker

• Excellent phone and people skills, including listening, problem solving, and conflict resolution

• Ability to prioritize projects

Job Responsibilities:

• Answer all incoming calls. Provide exceptional customer service to callers by answering questions about services/products, and offering basic technical support

• Process orders and collect customer information over the phone and update their online accounts

• Respond to email inquiries in a timely manner

• Administrative support

• Process Excel files / Google Sheets files in accordance with specific weekly, monthly, or quarterly tasks. These include generating reports related to course completions, sales, payments received, and licensee data.

• Conduct a handful of outgoing calls each week to customers who are missing information from their profiles

• Complete updates to curriculum, including formatting and adding images/audio to slides. Review course content to check for grammatical/spelling errors, and general room for improvement.

• Light Accounts Receivable and Accounts Payable tasks, including emailing invoices, approving check orders, following up on outstanding invoices, and applying checks.

• Availability for an occasional Saturday (approx. 1/month) in-person to help facilitate a classroom training (taking attendance and answering questions). *Additional pay for these days: $250 for roughly 6 hrs.*

• Additional tasks or projects as identified.

Hours:

Monday through Friday, 8:00a-5:00p. Work from home in your home office.

The ideal candidate will be available in-person for an occasional Saturday classroom session (approx. once per month). *Additional pay, including travel expenses, for these days.* Locations may vary, but will primarily be in Taunton, MA.

Pay:

$18/hr. plus quarterly performance bonuses totaling up to $1,000.00