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Proper Cloth

Remote Customer Experience Associate

New York , United States
full-time Remote

AI overview

Represent the Proper Cloth brand by delivering 5-star customer experiences and cultivating customer relationships with deep knowledge of custom clothing.

Proper Cloth is a fast-growing New York based menswear brand that is changing the way men buy clothes online. Custom fit, made to order custom clothing is our specialty and we're committed to being the absolute best at what we do. With an advanced e-commerce technology platform and state of the art on-demand manufacturing, Proper Cloth makes perfect fitting custom garments as easy and affordable as off-the-rack. Named GQ magazine's "Favorite Online Shirtmaker" we've also been featured in the Financial Times, Esquire, Wired, Men's Journal, Monocle and the New York Times.

As a member of the Customer Experience team, you will be instrumental in representing the Proper Cloth brand to our clients. We strive to deliver an extraordinary shopping and ownership experience, and as a Customer Experience Associate, this will be your specialty. You'll learn all about fabrics, garment construction, and custom clothing design in order to provide incredible customer service.

What you'll do:

  • Deliver a 5-star customer experience through phone, email, and live chat.
  • Cultivate relationships with our customers – advise them in all things fit, fabric, and style
  • Learn everything there is to know about our product and our internal management system in order to successfully manage customer relationships
  • Help us improve! You will be our ear to the ground – noticing trends in customer inquiries and bringing them to the attention of our tech, marketing, and product teams. We are a small team – everybody’s input counts!

Requirements

Who you are:

  • A hard worker who will do what it takes to get the job done
  • High energy, friendly, and compassionate
  • Smart and well-organized – able to multitask effectively
  • Positive and eager to learn!
  • Motivated to be your best self every day

Benefits

  • Full health benefits
  • Competitive 401(k)
  • Generous discount on products
  • One Medical Membership

Other details:

  • This is a full-time, salaried position. You must be available to work five days a week.
  • Your application will not be considered without a cover letter.
  • Must be US based
  • This position has two schedule options: Sunday - Thursday or Tuesday - Saturday.
  • Salaried position at $52,000
 Proper Cloth

Proper Cloth is a leader in the direct-to-consumer men’s custom clothing market. Our vision is to build a leading, global, luxury menswear brand.We see a future where people don’t buy clothes in sizes that don’t fit or styles they don’t love. A future where perfect, custom fit clothing is made on-demand for a superior customer experience and a more efficient supply chain.Some quick stats about us: 37 employees (August 2020) Headquartered in Soho, New York Over 200,000 customers worldwide There aren’t many businesses like ours. We’re half fashion brand and half tech-startup. We've been called “Our New Favorite Online Custom Shirtmaker” by GQ magazine and “One of the most successful made-to-measure e-commerce sites” by Esquire. We have product-market-fit and the stability to do things right. We’re profitable and growing fast. We’re committed to building something that lasts.

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Salary
$52,000 per year
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