Company: Mister Sparky (Franchise Location)
Location: Fully Remote (Global) | U.S. Business Hours (PST / CST / EST overlap required)
Compensation: $1250 to 1,500 USD per month
Performance Incentives: Available based on operational efficiency & performance metrics
Employment Type: Full-Time | Remote
Looking to build a long-term remote career while supporting a growing U.S. franchise business?
At ScaleSource, we connect top global talent with established U.S. franchise owners who need reliable, dedicated operational support. Our team members become true extensions of local offices — not freelancers or short-term contractors.
This role offers:
• Stable, full-time remote work paid in USD
• Direct integration into a U.S. franchise operation
• Clear operational impact and visibility
• Long-term growth potential in administrative and operations roles
• The opportunity to directly protect revenue and technician productivity
If you enjoy organization, customer communication, scheduling, and keeping operations running smoothly, this role allows you to become a key part of a local franchise’s daily success.
Mister Sparky is a leading electrical services franchise operating across the United States. Each location serves residential customers with a strong emphasis on professionalism, punctuality, and high-quality service.
Franchise success depends heavily on efficient scheduling, excellent customer communication, technician productivity, and operational visibility. This role exists to strengthen those systems.
This role exists to protect technician productivity and reduce front-office overload.
You will act as a dedicated extension of a single franchise location — ensuring calls are answered promptly, schedules remain optimized, CRM systems are accurate, and performance metrics are tracked consistently.
This is not just a call-answering position. You are a central operational support role responsible for customer experience, dispatch coordination, and workflow organization.
You are the operational backbone of the office.
• Answer inbound calls professionally and promptly
• Use approved greetings and scripts
• Schedule service calls and inspections
• Confirm appointments and communicate updates
• Maintain high customer experience standards
• Compile and manage daily call runs
• Support dispatch coordination and routing
• Fill schedule gaps when cancellations occur
• Notify customers proactively of changes
• Ensure technician utilization remains high
• Track daily sales averages
• Monitor closing ratios
• Maintain accurate CRM records
• Update operational dashboards
• Support reporting visibility
• Track service agreement renewals
• Schedule maintenance appointments
• Follow up with membership clients
• Protect recurring revenue streams
• Assist with invoicing coordination
• Support payment tracking
• Maintain organized digital records
• Assist with reporting and operational tasks
• Experience in customer service, dispatch, or administrative support
• Strong communication and professional phone skills
• Experience working with CRM systems (ServiceTitan or similar field-service CRM preferred)
• Experience using VoIP/cloud-based phone systems
• Google Workspace or Outlook proficiency
• Experience with Slack, Teams, or similar communication platforms
• Comfortable using spreadsheets and basic reporting dashboards
• Strong attention to detail
• Ability to work in fast-paced environments
• Availability to overlap with U.S. business hours
• Experience supporting home service businesses (HVAC, plumbing, electrical, etc.)
• Experience with ServiceTitan
• Experience supporting technician dispatch operations
• Familiarity with membership or service agreement programs
You are someone who:
• Communicates clearly and confidently on the phone
• Keeps schedules organized and optimized
• Notices small details before they become problems
• Works proactively instead of waiting for direction
• Enjoys keeping systems clean and organized
• Takes ownership of daily operational success
Professional and quiet remote work setup (PC) with reliable high-speed internet.
Strong Zoom presence and polished communication skills.
Ability to manage customer calls while handling administrative workflows.
Submission of an introductory video is required as part of the hiring process.
If you'd like, I can also create a slightly more performance-driven version (more sales/revenue emphasis) depending on the franchise owner's style.
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