Role Description: The Customer Support Engineer will be responsible for meeting business objectives by developing practical and innovative ways to identify and meet goals, coordinating with cross functional teamsand driving closure on customer issues raised on Reliance productResponsible for addressing customer issues and concerns with power systems
Competencies: Utilities : Electric grid (Transmission and Distribution), EIS Power Systems
Experience (Years): 8-10
Essential Skills: 5 years of experience with LINUX and Windows Operating Systems ? 5 years of experience with C, Java & Oracle Database? SQL, shell scripting, ability to read and interpret logs & debug files? Installation of Operating system patches and other 3rd Party Software such as Oracle, NetApp etc. ? System configuration and Hands on Experience in GitHub and ClearCase? 5 years experience on Realtime or Mission Critical Systems ? Must have experience in picking up and installing fixes on live customer systems ? Proven track record of problem analysis, identification and resolution ? Strong troubleshooting & debugging skills? Good communication skills (verbal and written) ? MS office applications (Word, PowerPoint, Excel) and MS Outlook competency? Reliance (Formerly known as XA/21) experience? Object-Oriented programming techniques, Oracle, and/or system administration, is a plus
Desirable Skills: Ensure customers? success by fostering a balanced relationship that benefits both GE and the customer with the goal of producing the highest level of customer support and satisfaction. In this role, you will:? Take a leadership role in strategizing with internal staff and customers to solve and prevent re-occurrence of issues.? Engage with customers on day to day issues; organize customer calls to facilitate implementation of solutions while adhering to change control, compliance protocols. Ensure solution does solve the customer?s issue.? Mentors staff in troubleshooting and analysis methods? Knowledge transfer ? write user/technical documentation and case notes. Act as a technical resource for staff? Primary contributor to Knowledge Base system for customer specific issues that will benefit the greater customer and support team
Axiom is a global information technology, consulting and outsourcing company and services provider. Our IT solutions empower organizations and individuals throughout the world to maximize value and quality to succeed in today's challenging business environment. As a fast-growing new economy company, we focus our strengths to offer world-class solutions and services through the convergence of technology, innovation, expertise and experience. We provide software consulting, development and IT-enabled services to clients across the globe. We work towards delivering sustained value creation for customers, employees, industries and society at large. Core offerings include data warehousing, middleware development, product development and web-enablement of legacy applications in verticals like telecom, finance, healthcare, manufacturing, energy & utilities, retail & distribution, enablement of legacy Relentless exploration of technology horizons and a Global Delivery Model that is a judicious combination of onsite, offsite and offshore development, offer a complete range of high-ROI business solutions spanning the consulting, technology, operations and process outsourcing value chain.
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