Relationship Officer

Job Purpose:

• Meets assigned targets for profitable sales volume and strategic objectives in assigned brokers

Key Accountabilities:

• Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet assigned targets.
• Meets assigned targets for profitable sales volume and strategic objectives.
• Proactively leads a joint channel planning process that develops mutual performance objectives, financial targets, and critical milestones associated with a productive broker channel relationship.
• Manages potential channel conflict with other firm sales channels by fostering excellent communication internally and externally, and through strict adherence to channel rules of engagement.
• Ensuring origination and execution of customer onboarding process.
• Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
• Demonstrate compliance to organisation’s values and ethics at all times to support the establishment of a value drive culture within the bank.
• Liaises with relevant team within the Bank to support brokers to fasten and streamline the onboarding process
• Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
• Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards.
• Internal TAT management
• Adherence to policies, processes, and procedures of FAB
• SME & Mortgage Experience Only 

Minimum Qualification

• Bachelor’s Degree in Commerce, Business Administration, Finance, Banking or a related major field of study is preferred

Minimum Experience

• 2-5 years’ relevant experience in the Corporate, Commercial or Business Banking with at least 2 years in similar positions of progressively increasing responsibilities in sales function.
• 1-3 years relevant knowledge of Mortgages and or Loans from a brokerage, bank or similar Financial Institution

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