Role overview: 

The Relationship Manager will spearhead the search for new customers and partners across Jordan, focusing on global money movement. As a sole contributor, the individual must be target-driven with a strong passion and commitment to achieving results. This role requires a hands-on approach, involving deep engagement in execution and leading from the front.

How you will create impact:

The Relationship Manager will significantly impact TerraPay's growth and presence across the Lebanon and Jordan through the following key responsibilities:

• Strategic Sales and Development: Owning, crafting and implementing a comprehensive sales and business development strategy for TerraPay, driving expansion and market penetration in the Lebanon and Jordan region.
• Sales Cycle Management: Overseeing the entire sales process—from lead generation and account management to closing deals with C-suite executives—ensuring efficient and effective execution.
• Partnership Development: Building and nurturing strategic relationships with fintechs, money remittance companies, and other financial institutions to enhance TerraPay’s market position and business opportunities.
• Collaborate with cross-functional teams: including marketing, product, and customer ops, to align strategies, drive innovation, and deliver solutions for enterprise customers. Leverage clear communication and teamwork to streamline workflows, resolve challenges, and ensure successful execution of new customer go-lives or existing customer up-sell opportunities 
• Lead Generation and Reporting: Attending tradeshows, sourcing leads, and following the sales process while providing detailed reports to the sales management team.
• CRM Utilisation: Maintaining accurate and timely reporting using CRM tools to track performance, pipeline, and sales activities.
• Feedback and Strategy Adjustment: Providing actionable insights and feedback to the line manager about pipeline status, performance metrics, and strategic adjustments.
• Client Retention and Satisfaction: Ensuring high levels of client retention, contractual health, and overall satisfaction through proactive management and support.
• Communication Facilitation: Strengthening the connection between customers and TerraPay’s back-office services to streamline communication and resolve issues effectively.

Requirements

Essential qualifications:

§  10+ years experience in Payments, Fintech, or Financial Services industry, with hands-on experience in B2B enterprise sales.

§  Preferred direct experience selling to  Enterprise-grade clientssuch as major Money Remittance Operators, PSPs,  Fintechs , traditional or challenger Banks.  Degrees –University Degree CRM Savvy: You’re a CRM whiz. If it’s not in your toolkit, it should be!

§  Flexibility & Ownership: You’re adaptable, self-motivated, and take full ownership of your tasks.

§  Team Spirit: You thrive in a team environment and are open to change but can also handle working independently.

§  Customer & Market Centric: You’ve got a strong grasp of customer needs, market dynamics, and industry requirements.

§  Relationship Builder: You excel at creating and maintaining effective relationships with clients, partners, third parties, and colleagues.

Detail-Oriented: Your attention to detail is impeccable—nothing gets past you

Interview rounds & assessments:

§  Table for Two:
A brief chat with one of our Recruiters to assess your foundational competencies and provide an overview of TerraPay.

§  Beyond the Bio:
A discussion with an SME or the RM to evaluate your role-specific knowledge, problem-solving abilities, and gain a deeper understanding of the company and team dynamics.

§  Manager Meetup:
A comprehensive discussion about the role and responsibilities, expectations, and mapping out potential career growth.

§  Let’s Collab:  
A cross-functional round that offers insights into other teams and functions and explores how your role aligns with them. 

§  Leadership Lens:
A session with leadership and management to evaluate your strategic thinking, vision, and decision-making abilities.

§  Meet Minds:
A cultural fit round that includes an overview of the company’s core values and long-term plans.

Why TerraPay:

TerraPay is a global money movement player on a mission to build a borderless financial world. We believe payments should be instant, reliable, transparent, seamless, and fully compliant. 

Registered and regulated across 31 global markets, we are a leading payments partner for banks, mobile wallets, money transfer operators, merchants, and financial institutions. 

We are proud to be a twice-certified Great Place to Work and were featured in the 2023 CB Insights Fintech 100 and the 2024 Financial Times 1000 lists.

Read more about TerraPay here.

Our culture & core values:

At TerraPay, we don’t just talk about our values—we live by them. Humility, ownership & responsibility, entrepreneurship, global citizenship, and trusting empowerment are the principles that guide everything we do. If you’re looking for a career that offers abundant opportunities for innovation and a culture of excellence, TerraPay is the place to be. 

With comprehensive healthcare benefits, cab facilities for our India-based employees, and a generous leave policy, we’ve got you covered. Join us in one of our 10 offices worldwide and collaborate with a diverse team representing 40+ nationalities.

Explore more vacancies here.

Click here to see what our employees feel about TerraPay.