Who are we?
At OpenPayd, we are building a universal financial infrastructure to power the growth of the digital economy. Our rails-agnostic approach empowers any business to move and manage money globally - across both traditional rails and stablecoins — at scale, and in real time.
The OpenPayd platform delivers a suite of banking and payments infrastructure: accounts in over 40 currencies, FX, on/off ramp, international and domestic payments, Open Banking services – all via a single API.
A global network of licences alongside our best-in-class tech is why we're trusted by 800+ enterprise clients to process over €130 billion annually.
How will you add value to the OpenPayd journey?
Own and manage a portfolio of Tier 2 and Tier 3 client accounts, ensuring long-term satisfaction and retention
Identify opportunities to upsell and cross-sell relevant products and services to maximise account value
Build and nurture strong, strategic relationships with key stakeholders across client organisations
Serve as the main point of contact for escalations, complex queries, and strategic account direction
Maintaining a portfolio of existing or new corporate customers
Managing the delivery of issues solved by the operations team
Building relationships with our existing clients in order to meet revenue forecasts, increase the revenue and their satisfaction
Establishing and maintaining long term customer relationships providing best practice advice to improve their operations and initiatives and monitoring outcomes for OpenPayd
Initiating and participating in account planning sessions with both internal teams and client's key stakeholders
Capturing new customer requirements in order to improve revenue and satisfaction
Monitoring client communication channels and proactively assisting customers
Liaising with other departments where appropriate to deliver end-to-end client success
Driving change through optimisations and CS team improvements projects
The ideal candidate will have the following:
Have at least 2 years' experience in FX/Banking/Cross-border Payments and or Financial Technologies or relevant with similar clients verticals (Financial Institutions, Banking, Crypto, SAAS, Gaming / FX Providers)
Min 2-3 years in a customer-facing role (customer success, account management, or sales) ideally within the crypto industry.
Experience working directly with customers from a variety of backgrounds
A basic understanding APIs
Proficiency in Microsoft Office
Proficiency in modern office place communications and project management tools (Slack/Trello/HubSpot etc…)
Proficiency in CRMs – Salesforce preferably
A general understanding of Foreign Exchange
A general understanding of Bank Transfer
A general understanding the Fintech industry
A general understanding of PSD2
Interest in digital assets, payments, and financial infrastructure
A willingness to engage with customers and to go above and beyond to deliver
Ability to drive projects and lead operational efficiency through proposing new solutions
Self-driven & motivated individual
Strong understanding of Salesforce reporting and client management
Excellent communication skills able to handle challenging conversations and communicate persuasively at C-level
Our perks and benefits:
Personal training budget
Cycle to Work scheme
Discounted gym membership
Corporate discounts via PerkBox
Travel loan
Company Pension plan
Health, Life, Dental Insurance
Friday office breakfasts, office fruits and a full bar & regular team socials
25 days annual leave plus the Bank Holidays, extra day off for Birthday & Social Volunteering
We’d like you to take a read of our
Talent Acquisition Privacy Notice which explains how we collect and process your personal data. Please read our notice carefully. By submitting the application button, we will consider that you aware of it.
We are looking forward to receiving your CV.
OpenPayd Talent Team
To all recruitment agencies: OpenPayd does not accept speculative agency resumes. Please do not forward resumes to our jobs alias, OpenPayd employees or any other company location. OpenPayd is not responsible for any fees related to unsolicited resumes. OpenPayd will only accept CV's from the partners with relevant agreement via the People and Talent team only.
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