Company: FASSET
Location: Pakistan
Executive Summary
We are looking for an experienced Relationship Manager to join our High-Net-Worth (HNW) Desk. This role is responsible for managing a premium portfolio of clients, driving platform engagement, and providing "white-glove" service to our highest-volume users.
Core Responsibilities
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Portfolio Management: Serve as the primary point of contact for a selected group of high-ticket users.
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User Reactivation: Engage with dormant high-volume users to understand their needs and facilitate their return to the platform.
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Conversion Excellence: Support KYC-verified users in navigating their initial high-value deposits and transactions.
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Retention & Loyalty: Proactively manage active VIP accounts to minimize churn and maximize "Total Value Locked" (TVL).
The Ideal Candidate
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Experience: Minimum 4 -10 years in Priority Banking, Private Banking, or Wealth Management.
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Fintech Savvy: A strong understanding of digital wallets, transaction flows, and financial technology.
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Education: Bachelor’s degree in Finance, Economics, or a related field.
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Soft Skills: High level of emotional intelligence (EQ) and the ability to build trust with high-net-worth individuals.
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Communication: Fluent in English and Urdu. Ability to explain complex financial benefits in simple terms.
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Remote Work: Flexible working environment with a global team.
Performance Evaluation
Success in this role will be measured by:
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Reactivation Rate: Percentage of dormant accounts brought back to active status.
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Portfolio Volume: The growth of transaction volume within the assigned client list.
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Deposit Conversion: Success rate of onboarding KYC-verified users to their first deposit.
