Relationship Manager - Enterprise

Why Verifone

For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.

What's exciting about the role

We are seeking a motivated and commercially aware Enterprise Relationship Manager to support and grow relationships with our lower-tier enterprise clients. This is a client-facing role with clear responsibility for driving value from our existing customer base through proactive account management, upselling, and cross-selling across our Boundless Payments offering. 

You’ll be responsible for developing account plans, working with our customer success to manage day-to-day client needs, identifying growth opportunities, and ensuring our CRM and forecasting systems are kept accurate and up to date. 

This is an ideal role for someone early in their enterprise career who is confident, detail-oriented, and eager to learn and grow in the dynamic world of payments. 

Key Responsibilities 

Account Management

• Manage a portfolio of lower-tier enterprise clients across multiple sectors. 
• Build and maintain strong, trust-based relationships with key contacts. 
• Act as the main point of contact for client queries, ensuring excellent service and retention. 

Growth & Commercial Development

• Identify and pursue upsell and cross-sell opportunities within your accounts. 
• Promote the full breadth of our Boundless Payments proposition, including terminals and gateway services. 
• Support the development and execution of strategic account plans with clear growth targets. 

Forecasting & CRM

• Accurately forecast revenue opportunities and contribute to regular pipeline reviews. 
• Maintain up-to-date records in Salesforce (or equivalent CRM), tracking account health, contact details, opportunity stages, and interactions. 

Internal Collaboration

• Collaborate with internal teams (sales, customer success, product, support, and operations) to address client needs and ensure excellent delivery. 
• Escalate issues as needed and follow through to resolution. 

Reporting & Analysis

• Working with customer success prepare and deliver regular account performance reviews and business updates internally and externally. 

Skills and Experience we desire

• Proven experience in account management, customer success, or sales support, ideally within payments, fintech, or B2B technology. 
• Strong commercial awareness and ability to spot revenue opportunities. 
• Confidence communicating with enterprise clients and managing multiple stakeholders. 
• Strong organisational skills and attention to detail, especially when managing pipeline and CRM. 
• Proficient in Salesforce or similar CRM tools. 
• Enthusiastic, proactive, and eager to grow within a client-facing enterprise environment. 

Desirable Attributes 

• Knowledge of the payment ecosystem (gateways, terminals, acquiring). 
• Experience creating account plans or supporting enterprise sales efforts. 
• Comfortable analysing client data and using insight to drive account growth. 

Our commitment

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.