Relationship Manager

Who We Are

Cross River is a highly profitable, fast-growing financial technology company powering the future of financial services. Our comprehensive suite of innovative and scalable embedded payments, cards, and lending products deliver financial services for millions of businesses and consumers around the globe. Cross River is backed by leading investors and serves the world’s most essential fintech and technology companies. Together with its partners, Cross River is reshaping global finance and financial inclusion. 

We are on a mission to build the infrastructure that propels access, inclusion, and the democratization of financial services. While our company has tripled in size over the last three years, our strong sense of purpose led Cross River to be named to American Banker’s list of Best Places to Work in Fintech for the last 6 years. The reason for this success is simple – our nimble and collaborative family culture lives in every member of our growing team. Together we are at the forefront of technology and innovation, and we invite passionate, collaborative, and motivated high performers to join our expanding team.

What We're Looking For

The Relationship Manager will be a motivated self-starter who can work in a fast-paced environment to manage new Enterprise accounts and build upon our existing client partnerships (official title: "AVP, Strategic Partnerships"). They will hit the ground running on high-impact partnerships with exposure to various teams across Cross River. They will be asked to wear many hats and quickly learn our business, ecosystems and clients. Relationship and decision-making skills will be put to the test; and they will need to handle vague and nuanced situations. They will be our front line to our Fintech clients and need to be able to quickly build trust.

Responsibilities:

• Be the primary point of contact for a select group of our Fintech Banking clients.
• Own retention and growth KPIs by identifying organic and inorganic growth patterns.
• Stay up to speed with your client’s business model, strategy, and market performance, identifying upsell/cross-sell opportunities.
• Interpret data (market data, competitive data, proprietary data, and client-supplied data) to create a clear view on status and performance.
• Advocate for your clients within the bank; liaise with other departments to resolve issues, implement changes, and integrate technology.
• Work with legal counsel to draft contracts that are up for renewal, and amendments to existing contracts.
• Develop and nurture the Cross River relationship at multiple levels, including senior management.
• Perform weekly/monthly review as well as quarterly business review (QBR).
• Review accounts to ensure AML/BSA regulations are being observed.
• Perform periodic visits to deepen relationships and engage in strategic planning.

Required Qualifications:

• 6+ years experience managing high-profile relationships in the fintech industry, ideally with knowledge of payments, card issuing and banking services.

Preferred Experience:

• Exposure to key fintech components inclusive of pricing, payment networks, latest technologies, leading global players, emerging trends, and regulatory nuance.
• Knowledge of BIN Sponsorship and Banking as a Service programs.
• Understanding of how Cross River can deliver best-in-class solutions to grow its financial solutions offering.
• Willingness to travel.

Skills We Are Looking For:

• Agility and adaptability in a rapidly growing, constantly changing environment.
• Cross-functional experience.
• Excellent communication skills.
• Ability to achieve high-performance goals and meet deadlines in a fast-paced environment with minimal supervision.

#LI-KR1 #LI-Hybrid #LI-Onsite

Salary Range: $145,000.00 - $175,000.00