Relationship Manager, Canada West

The Opportunity

We are looking for an experienced Relationship Manager to join our Canada team who is not only dedicated to client success but is driven by curiosity and an eagerness to learn. 

As a trusted partner, the Relationship Manager, Canada West will work closely with client stakeholders to understand their goals, drive adoption of Flywire solutions, and deliver exceptional client satisfaction, retention & loyalty. This role is critical in building long-term, value-driven relationships that increase utilization, uncover new opportunities, and ultimately drive retention and revenue growth. We are looking for someone with curiosity and an eagerness to learn - always looking for the next challenge. 

Key Responsibilities: 

• Serve as the primary relationship owner for an assigned client portfolio, fostering strategic and operational partnerships across multiple campus offices.
• Maintain regular communication to ensure client satisfaction, discuss updates, address concerns, and manage expectations
• Develop & execute strategic account plans that document client objectives, goals, and maximize growth opportunities.
• Manage contract renewals, upsell new products, and lead negotiations with the support of internal teams.
• Oversee any project implementations and rollouts, ensuring a smooth client and payer experience.
• Promptly and professionally address and resolve customer escalations, issues, or conflicts to maintain a positive business relationship.
• Adopt a data-driven approach, working alongside Client Analysts, to spot potential risks and strategize on best practices to mitigate those risks
• Deliver high-quality presentations and communications to client stakeholders, including senior executives.
• Research and monitor market trends and competitor activities to proactively identify threats and opportunities that may impact our existing business.
• Monitor and report on client performance, service delivery, and progress toward goals to Canada leadership.
   

Here’s What We’re Looking For:

• 3–5 years of experience in relationship management, account management, or consultative sales.
• Bachelor’s Degree in Business, Communications, Marketing, or a related field.
• Strong commercial drive and ability to identify, diagnose, and solve client business challenges.
• Excellent communication and presentation skills, with the ability to build credibility across all levels, including executives.
• Proven success in managing contract renewals and negotiations.
• Strong organizational skills with the ability to manage multiple priorities and initiatives simultaneously.
• Problem-solving and project management skills with a proactive, data-driven approach.
• Experience in higher education and/or fintech preferred.
• Salesforce or other CRM experience a plus.
• Willingness to travel ~35%.

What We Offer:

• Competitive compensation, including Restricted Stock Units 
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program 
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness) with Global FlyMates 
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
• Great Talent & Development Programs

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

Flywire is an equal opportunity employer.

#LI-Remote