Relationship Manager

The private markets are a multi-trillion-dollar powerhouse that funds everything from tech startups to major infrastructure projects, yet much of it still operates on fragmented, inefficient legacy systems. At Anduin, we're changing that. The Anduin platform is built for the complete investor experience. We're not just improving a process; we're creating a better way for the entire industry to operate.

The Anduin Platform has supported over $205 billion in capital raised, helping more than 1,180 funds and 64,000 investors transact in a more efficient and investor-friendly way. This remarkable traction is a testament to the powerful, tangible value we deliver to our clients every day, solidifying our position as a leader in the financial technology space.

We're a global team of over 140 talented individuals with deep private market expertise across North America, Europe, and Asia. Since our founding in 2014, we've remained focused on our mission to revolutionize investing in alts and empower LP-GP relationships. If you're ready to join a team that is transforming an entire industry and making a real impact, we encourage you to apply.

As a Relationship Manager, you will be responsible for owning and growing our client relationships. You will own a book of business and track usage metrics, renewals, upsells, and predict future revenue growth. In addition, you’ll be required to share client insights across sales, marketing, and product teams. Influencing our product roadmap with client based feedback and identifying clients for use case studies/interviews will be critical elements of the role.

Location: East Coast: New York City, NY, Philadelphia, PA (Greater Philadelphia), Boston, MA (Greater Boston), Stamford, CT, Greenwich, CT) with periodic travel to customer sites expected.

Job responsibilities:

• Deepen our strategic foothold in each account and make Anduin indispensable to the long-term success of our clients

• Develop and maintain strategic plans to increase revenue for select accounts, with an eye towards enabling renewals, cross-sells, and upsells

• Experience owning an entire sales process: discovery, pipeline management, price negotiation, contracting

• Conduct periodic business reviews with senior client stakeholders to maintain alignment and long term subscription growth

• Expand client relationships across multiple teams and identify how product capabilities deliver value to their specific function 

• Triage major customer requests and pull in relevant Anduin resources to execute

• Flag account renewal risks and quickly develop plans to mitigate potential lost revenue

• Share industry trends as well as segment-specific customer needs with relevant internal stakeholders, especially Product and Customer Success teams

Job Qualifications:

• 5+ years of relationship management experience, preferably within Private Markets

• Experience managing a book of accounts History of owning and growing revenue

• Client-facing and ability to interface credibly at all levels of the customer organization, especially at the most senior level

• Ability to think strategically within each account and prioritize focus  across multiple accounts

• Work collaboratively across teams, especially with Anduin Sales, Customer Success, Marketing as well as Product to effect positive outcomes with our customers

• Startup experience and/or private market experience desired

• This role is ideally based in the New York Metropolitan area, with periodic travel to customer sites expected