Relationship Manager / Account manager

Role overview:

We are seeking a dynamic and relationship-driven Account / Relationship Manager – Sales to manage and grow our existing portfolio of partners and clients across the UK & Europe. This role is pivotal in deepening strategic relationships, driving revenue growth, and ensuring client success across TerraPay’s suite of payment solutions.

How you will create impact:

The Relationship Manager will significantly impact TerraPay's growth and presence across the UK/Europe market through the following key responsibilities:

• Relationship Management 
• Manage a portfolio of clients with overall accountability for your clients end to end lifecycle with TerraPay
1. Revenue generation & overall growth - Identify growth opportunities within accounts and lead commercial negotiations
2. Develop account plans to drive upsell, cross-sell, and renewal strategies
3. Customer satisfaction & retention
• Build trusted relationships with key stakeholders across client organizations up to and including C Suite
• Act as the primary point of contact for client escalations, feedback, and strategic discussions
• Feedback and Strategy Adjustment: Providing actionable insights and feedback to the wider business about pipeline status, performance metrics, and strategic adjustments.
• Communication Facilitation: Strengthening the connection between customers and TerraPay’s back-office services to streamline communication and resolve issues effectively.
• Performance Monitoring
1. Track account performance metrics (volumes, revenue, margins)
2. Collaborate with internal teams (Product, Operations, Compliance) to ensure service excellence
• Market Intelligence
1. Stay updated on industry trends, competitor activities, and regulatory changes in the region
2. Provide feedback to internal teams to influence product roadmap and go-to-market strategies
3. A thorough understanding of the FX market and how it influences the remittance industry 

• Collaborate with cross-functional teams: including marketing, product, and customer ops, to align strategies, drive innovation, and deliver solutions for enterprise customers. Leverage clear communication and teamwork to streamline workflows, resolve challenges, and ensure successful execution of new customer go-lives or existing customer up-sell opportunities.

• CRM Utilisation: Maintaining accurate and timely reporting using CRM tools to track performance, pipeline, and sales activities.

Requirements

• 15+ years experience in Payments, Fintech, or Financial Services industry, with hands-on experience in B2B enterprise sales.
• Preferred direct experience selling to  Enterprise-grade clients such as major Money Remittance Operators, PSPs, Fintechs , traditional or challenger Banks.  Degrees –University Degree CRM Savvy: You’re a CRM whiz. If it’s not in your toolkit, it should be!
• Flexibility & Ownership: You’re adaptable, self-motivated, and take full ownership of your tasks.
• Team Spirit: You thrive in a team environment and are open to change but can also handle working independently.
• Customer & Market Centric: You’ve got a strong grasp of customer needs, market dynamics, and industry requirements.
• Relationship Builder: You excel at creating and maintaining effective relationships with clients, partners, third parties, and colleagues.
• Detail-Oriented: Your attention to detail is impeccable—nothing gets past you

Benefits

Why TerraPay:

TerraPay is a global money movement player on a mission to build a borderless financial world. We believe payments should be instant, reliable, transparent, seamless, and fully compliant.

Registered and regulated across 31 global markets, we are a leading payments partner for banks, mobile wallets, money transfer operators, merchants, and financial institutions.

We are proud to be a twice-certified Great Place to Work and were featured in the 2023 CB Insights Fintech 100 and the 2024 Financial Times 1000 lists.

Read more about TerraPay here.

Our culture & core values:

At TerraPay, we don’t just talk about our values—we live by them. Humility, ownership & responsibility, entrepreneurship, global citizenship, and trusting empowerment are the principles that guide everything we do. If you’re looking for a career that offers abundant opportunities for innovation and a culture of excellence, TerraPay is the place to be.

With comprehensive healthcare benefits, cab facilities for our India-based employees, and a generous leave policy, we’ve got you covered. Join us in one of our 10 offices worldwide and collaborate with a diverse team representing 40+ nationalities.

Explore more vacancies here.

Click here to see what our employees feel about TerraPay.

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