Relationship Account Manager

The worldwide data management software market is massive (According to IDC, the data management software market is forecast to be $94 billion in 2023 growing to approximately $153 billion in 2027, representing a 13% compound annual growth rate). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

Individuals in the Success Account Manager role have a passion for technology and the ambition to dive head-first into new challenges. This is a brand new role at MongoDB, so we are looking for someone who can thrive with a high level of ambiguity and change while maintaining a customer centric approach and helping to build the program.

In this role you will act as the primary and often sole point of contact for a portfolio of 10 to 20 existing MongoDB customers, including some of our most strategic accounts spending $100k or more annually. As an Account Manager you will be responsible for education, enablement, upsell/cross-sell, renewal and everything in between. 

We are looking to speak to candidates who are based in Austin, TX for our hybrid working model.

Our ideal candidate will have

• 3+ years experience working in an Account Management, Client Services, Account Executive, Customer Success or other similarly customer-centric role
• A background and passion for driving growth within a customer portfolio through enablement sessions, strategy meetings, business reviews, and etc
• Demonstrated ability to articulate the value of a complex enterprise technology
• Experience running commercial conversations and negotiations in a comparable SaaS environment - this role will be responsible for renewals and upsells
• A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
• The ability to work in a fast paced environment - each Account Manager will manage a book of high spending and complex existing MongoDB customers
• An entrepreneurial mindset - this is a new team so you must thrive in a changeable, often ambiguous environment and enjoy contributing to building process, enablement and best practices
• High levels of organization and attention to detail - you take ownership of customer situations and see everything through to resolution
• Team player and passion for collaboration - this role will work with some of our most strategic customers that require alignment across the broader Go to Market ecosystem including; Professional Services, Tech Services, Marketing, etc
• Prior exposure to database, cloud and infrastructure technology is a plus
• For Austin: Bilingual Spanish or Portuguese is a plus

On a given day in this role you will

• Work as a strategic advisor to the customer — aligning not only to their MongoDB initiatives, but also their internal processes, bottlenecks, and overall corporate strategy
• Proactively prospect, identify, qualify and build relationships with additional contacts across your customer base to ensure you are multi-threaded in your accounts. 
• Negotiate renewals and growth opportunities, execute MongoDB sales process to both protect and expand MongoDBs renewal base
• Promote the implementation of MongoDB features during every customer touchpoint using playbooks, product signals, and other relevant data points to look for opportunities to expand the MongoDB footprint with your customers
• Leverage data signals and proactive outreach to identify and address potential risk within your portfolio
• Partner closely with MongoDB executives, product managers, and leadership to achieve positive customer outcomes

More about MongoDB’s commitment to diversity and employee well-being

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.