Registered Nurse Operations Manager: Implementation

Opportunity

Join us in one of our most critical clinician roles, inspiring behavior change and motivating members to adopt new behaviors and improve their health. As an RN at Twin you make a difference in people's lives every day by providing clinical guidance, support, education, and encouragement to empower your members seeking to prevent and reverse chronic metabolic diseases and improve their overall health. 

The RN Operations Manager role for Implementation is a great fit for you if you have experience managing large or complex operational initiatives, driving teams and their work, delivering on results and building rapport with departmental partners. You are also highly motivated and will focus on rolling out new things while also ensuring they are well-adopted and work in daily practice. You will oversee a team dedicated to one of our expanding strategic partners. You have led or have experience with implementing new technologies and clinical workflows from planning through go-live by partnering closely with engineering, design and training teams to translate clinical needs into requirements. You also manage direct reports and leverage data to understand metrics impacts and how to tie them to operational decisions. You are comfortable driving change management and ensuring standardization across processes that improve care coordination and efficiency.

Join Us                 

This is an exciting role for a Registered Nurse with a diverse healthcare systems background. Join us to use your finely-tuned skills overseeing team successes in accomplishing outcomes. This role will report to Nursing Operations leadership and work within a team structure. A successful candidate for this role will be curious, collaborative and adaptable to member journey and team needs. You will be excited to jump into a day that may look a bit different than the day before, while making improvements along the way and building upon your highly-valued skill set. 

Responsibilities 

• Responsible for daily operations of direct reports while  driving operational initiatives 
• Leads clinical implementation efforts within an assigned team or partner for new technologies and workflows, which includes working in close partnership with operations leaders, product, engineering and design teams
• Addresses clinical and administrative concerns such as troubleshooting and issue resolution, ensuring staff coverage and gathering feedback on care delivery systems to ensure safety, compliance, accuracy and standardization
• Drives change management and adoption of new tools and workflows at team level by partnering with training and peer leaders. Serves as a subject matter expert between technical and frontline teams and incorporates post-implementation analysis, feedback
• In partnership, helps design and evolve workflows by assessing current to future-state needs that maintain quality and safety standards
• Works with teams to collect data, insights and front-line feedback to help inform decisions and  and standardize processes across assigned teams to support scalable work
• Achieves and upholds Twin service care goals and standards, which includes monitoring and managing team performance, meeting SLAs and targets
• Guides development, organization and communication of nursing/team policies and procedures
• Supports recruitment, training and mentoring 
• Aligns and collaborates with cross-functional team leaders, and serves as team representative and/or subject matter expert on initiatives and projects 
• Promotes member self-care management by utilizing clinical judgment, critical thinking skills
• Collaborates closely with team colleagues including nurses, health coaches, providers, and operations teams to drive a seamless experience for members
• Provides timely responses and feedback to colleagues regarding member care, escalations and issue resolution 
• Organizes accurate records and maintains confidentiality according to federal law and Twin   
• Generates and analyzes reports as needed for management, identifying trends, any concerns
• Participates in on-going education and performance improvement activities
• Additional duties as assigned
• Other duties as assigned

Qualifications 

• Currently active and unencumbered RN license, compact preferred
• Minimum 5 years nursing experience with at least 3 years involvement in implementation or project-based efforts in clinical technology or workflow transformation; direct management overseeing direct reports 
• Required, BSN from accredited school of nursing; MPH or informatics-related master’s favorable
• Hands-on experience driving or co-leading clinical technology implementations and go-lives - Especially for new care models, workflows or digital health tools (AI supported)
• Proven ability to translate clinical needs into technical requirements, partnering with product 
• Experience driving team adoption of new workflows or tools (including testing, piloting, implementing and refining)
• Oversight of staffing, performance, escalation management and operational consistency
• Demonstrated ability to manage and effectively work in a fast paced environment
• Proficient with simultaneously navigating and multi-tasking with multiple electronic documentation systems and business tools (Google, Slack, etc.)
• Experience with or knowledge of process improvement methodologies (Lean, PDSA, CQI)
• Comfort with ambiguity and change
• Self-motivated and results-focused 
• Quick learner who integrates new knowledge
• Organized and detail-oriented 
• Ability to handle competing demands with diplomacy and enthusiasm
• Ability to work collaboratively with clinical infrastructure and hierarchies
• Excellent time management and ability to prioritize work assignments
• Passion for Twin’s purpose to transform lives by empowering people to reverse, prevent and improve chronic metabolic diseases
• This remote opportunity based out of the U.S. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Compensation and Benefits 

The compensation range for this position is $115,000 - $120,000  annually. 

Twin has an ambitious vision to empower people to live healthier and happier lives, and to achieve this purpose, we need the very best people to enhance our cutting-edge technology and medical science, deliver the best possible care, and turn our passion into value for our members, partners and investors. We are committed to delivering an outstanding culture and experience for every Twin employee through a company based on the values of passion, talent, and trust. We offer comprehensive benefits and perks in line with these principles, as well as a high level of flexibility for every Twin

• A competitive compensation package in line with leading technology companies
• A remote and accomplished global team
• Opportunity for equity participation 
• Unlimited vacation with manager approval
• 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
• 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options
• 401k retirement savings plan