Regional Support Engineer | Bangalore | Experience: 2-5 Years

AI overview

Provide technical support across multiple offices while managing IT services and troubleshooting issues, contributing to enhanced operational efficiency and customer satisfaction.

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies.

GENERAL DUTIES & RESPONSIBILITIES

  • Providing assistance on Windows Power Shell, complete Ubuntu OS {SMB, setting up Network Printer/Scanner, Data Recovery, User level permissions & Linux Commands, Local Lan Setup (Punching IO, Crimping Cat6 Cables along with Wall Mounted Rack fitting & Dressing, Updating knowledge on Tech-News daily, R&D for any New Issues/Problems.
  • Knowledge of Windows, Ubuntu and Chrome OS is a must.
  • Troubleshooting problems related to PC, Printers/Scanner, Local Area Network, Mail Configuration, Data Migration etc.
  • To work on adhoc projects as per the business requirements such as Ubuntu server, central server, OS updates etc.
  • Acts as a focal point for all IT related needs & queries for the branches.
  • Good knowledge of video conferencing, Hangout meet, google drive etc.
  • To resolve the queries as and when required by providing assistance as per defined SLAs
  • Service level agreement, vendor management, incident management, problem management and asset management.
  • Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance.
  • Shall be flexible to report / work and handle multiple offices in Bangalore and his region.

KEY DELIVERABLES

  • Shall be able to work on adhoc projects as per the business requirements independently.
  • Resolving queries by providing quick assistance.
  • Ability to do root cause analysis and propose solutions from their knowledge and Internet

CORE COMPETENCIES

  • Problem Solver
  • Ability to do root cause analysis and propose solutions
  • Problem solving
  • Accountable and responsible
  • Flexible

Requirements

EDUCATIONAL / OTHER REQUIREMENTS

  • Graduate
  • Work Experience: Minimum 1 years required.
  • Knowledge of Google Suite is required.

Benefits

  • Attractive Base Salary
  • Annual Performance Based Bonus
  • Group Mediclaim Insurance Policy
  • Travel Reimbursement
  • Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Perks & Benefits Extracted with AI

  • Health Insurance: Group Mediclaim Insurance Policy
  • Travel Reimbursement: Travel Reimbursement

Rentokil Initial provides services that protect people and enhance lives.We protect people from the dangers of pest-borne disease and the risks of poor hygiene. We enhance lives with services that protect the health and wellbeing of people, and the reputation of our customers’ brands.We are always looking for hardworking, energetic and enthusiastic individuals to join our business. We're a very welcoming company, many of our colleagues see each other as their family!Our main brands are Rentokil, Initial and Ambius who provide services including pest control, washroom solutions, specialist hygiene, medical waste disposal, property care and also interior/exterior landscaping for companies within any industry.We have over 1800 local service teams across the world covering 91% of global GDP in over 90 of the world’s 100 largest cities across North America, Europe, UK and the Rest of World, Asia and the Pacific.Our main drive is to offer outstanding and consistent customer service, to support our colleagues and promote colleagues from within, all whilst making sure we have the best health and safety standards possible - we want everyone to get home safely.Does this sound like the company for you? Have a look at our vacancies below!

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