The Opportunity

InCharge Energy is seeking a highly motivated Regional Service Manager to manage a team of service technicians that oversee maintenance and service repairs on EV Charging stations. The Regional Service Manager is also responsible for maintaining positive relationships with customers to drive customer satisfaction. You must be able to work cross functionally across the organization and have exceptional interpersonal and communication skills.

What You’ll Do

Provide leadership and supervision to field service technicians on day-to-day operations for your region
Ensure that technicians and service partners are equipped with the proper knowledge, tools, and materials to perform the specific job tasks
Assist service coordinators in strategizing and planning daily schedules of field service technicians for assigned region
Support service team on escalated customer issues to drive customer satisfaction
Track technician hours and verify they are calculated back to jobs and cost centers accurately
Monitor work order completion and close out for services performed by field service technicians
Work with service quote team to ensure accuracy and proper parts usage
Work with Service Account Managers to ensure all SLAs and PMs are being met accordingly
Address quality issues reported from the field with Quality Department and 3rd party manufactures
Maintain weekly meetings with staff for scheduling and technical support
Interview and support onboarding for new service team members
Work with training manager to assign technicians to upcoming classes and ensure compliance with ongoing virtual training

Your Experience and Capabilities

3-5+ years of hands-on experience in a similar or related role, with exposure to troubleshooting, service work, or field operations
Demonstrated experience providing leadership or guidance to others, including supervising, overseeing work, or mentoring team members
Experience with Salesforce or similar CRM a plus
Detail-oriented, good follow-through. Must work well under tight deadlines in a fast-paced environment
Outstanding written and verbal skills, with the ability to present to our client’s senior management team, maintain client correspondence and internal documentation.
Strong problem-solving, analytical, and critical thinking skills
Ability to conceptualize, analyze, and prioritize complex business scenarios.
Passionate about electric transportation and clean energy

Preferred

Electrician or Foreman Experience
Journeyman Card

What We Offer

Full-time employees enjoy competitive compensation and benefits package including 401(k) matching contribution, health, dental, and vision, cell phone reimbursement (for most positions), generous vacation and paid sick leave, office meals and snacks, team building events and activities throughout the year.

Equal Opportunity Employer

Employment at InCharge Energy is based solely upon individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination or harassment on the basis of race, color, religion, veteran status, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. We also make reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.

CCPA disclosure notice here.

Regional Service Manager

TLDR