Regional Service Manager – Germany (m/f/d)

Regional Service Manager (Germany) - m/f/d

The Role

As a Regional Service Manager Germany, you will play a vital role for the operational management and continuous high performance of our service partners in Germany. You act as the primary point of contact for our customers and service providers in the region, ensuring smooth operations, high service quality, and adherence to agreed KPIs and SLAs.

You will manage our external service partners, support contract negotiations, drive new business implementations monitor operational performance, and handle escalations – always with a strong focus on quality, efficiency, and customer satisfaction. The role is primarily home-office based, with regular travel to our partners and customers across Germany and Europe.

Your Responsibilities

• Manage and support our service partners in Germany and across Europe
• Support, maintain, and manage service contracts
• Monitor and analyze KPIs and SLA performance
• Manage escalations and continuously optimize processes and interfaces
• Conduct regular on-site visits to partners for audits, performance reviews, and relationship building
• Serve as the main point of contact for customers and service providers in day-to-day operations
  

Your Profile

• Completed degree or vocational training in Business, Engineering, Supply Chain, Service Management, or a related field
• Professional experience in managing service providers, service operations, or partner management is an advantage
• Hands-on mentality with initiative and a strong sense of responsibility
• Structured and solution-oriented working style with excellent organizational skills
• Strong communication and negotiation skills
• MUST Have: Fluent in German and English; another European language is an advantage
• Willingness to travel within Germany and Europe on a regular basis

What We Offer

• A responsible role with significant scope for ownership and impact
• A dynamic, international environment in a growing market
• Home-office base with flexible working arrangements
• Collaboration with leading companies and service partners across Europe
• Personal development opportunities and long-term career prospects
• Short decision-making paths and a motivating, collegial team

About B2X        

B2X is a leading provider of post sales services specializing in circular lifecycle management for electronic hardware. Established in 2007 and head-quartered in Munich, our solutions and services spanning the whole lifetime of a wide range of consumer electronic products as well as B2B electronic infrastructure.

Our digital platform services and (web) portal solutions facilitate the digitalization and automation of multiple workflows and interactions with end-users and partners in our clients' network. 

We empower companies with innovative carbon solutions to manage their hardware lifecycles towards carbon net zero.

Together with top-tier tech companies across multiple industry sectors and geographies, we create unique customer experiences at reduced complexity and cost for lifecycle management.

The kind of unique B2X operating model integrates more than 200 service partners in over 30 countries, orchestrated by our B2X team of more than 100 service professionals and steered by the proprietary B2X service management platform.

How to apply: 

Submit your CV in English outlining how your skills align with this role