Regional Representative supporting University of Wollongong, Australia - Remote in Ho Chi Minh City

We are seeking a talented, dedicated professional to be a Vietnam-based Recruitment Adviser for the University of Wollongong (UOW). The role will be based in Ho Chi Minh City and will be fully dedicated to representing UOW.

About Grok Global Services

Founded in 2005, Grok Global Services is a best-in-class provider of international engagement services for higher education institutions. By joining our team, you will be working in a supportive environment full of like-minded professionals, each committed to advancing the internationalization of higher education institutions from around the world.

A pioneer of in-country staffing in the international education sector, Grok remains at the forefront of this model and currently delivers this service across Asia, Africa, the Middle East, and the Americas. The company also boasts industry-leading divisions in digital marketing and strategic consulting.

About The University of Wollongong

The University of Wollongong (UOW) stands as a leader in global education and groundbreaking research. In the QS World University Rankings 2025, the University of Wollongong (UOW) is ranked 167th globally and 16th in the world in the Times Higher Education Young University Rankings 2024.

Wollongong is one of Australia’s most beautiful coastal cities. Just 90 minutes south of the Sydney CBD, Wollongong offers all the services of a major city without the crowds and expense. A range of affordable student accommodation options are available both on-campus and nearby, all connected by a free shuttle bus that transports students around Wollongong seven days a week.  With campuses in Sydney, Liverpool, and Wollongong, and international campuses in Hong Kong, Malaysia India and Dubai, UOW offers opportunities for a truly global education.

Applications are invited for the post of Regional Representative for UoW College. Based in Ho Chi Minh city, the successful candidate will be part of Grok’s Vietnam team and will report to the Regional Recruitment Manager in Malaysia (SEA) at UoW Global Enterprises.

The candidate should have excellent organisational and interpersonal skills and should have the ability to build effective working relationships with a range of stakeholders in the education sector.  As the candidate will be working remotely with the University’s on-campus team, staff, and advisers across countries, he/she should be highly organised, self-motivated and comfortable working with differences in time zones.

Responsibilities

• Develop detailed knowledge of UOW College, its academic and English language programs, admission requirements and application procedures/processes, as well as the broader Australian Higher Education sector.
• Work with UOW College's agent and institutional partner network in South-East Asia to drive recruitment outcomes for UOW College. Including:
  • liaison with agent partners through regular office and web visits,
  • attendance at agent recruitment fairs and
  • application and offer case management/follow up to offer acceptance.
• Manage all activities within the assigned market budget.
• Promote all UOW College programs and relevant admissions processes to our potential students, parents, high school counsellors and education agents, and institutional partners.
• Prepare a monthly report on activities, including application/offer/acceptance data, market updates with regard to student/course demand and trends, and relevant agent feedback.
• Significant travel required (50%).

Requirements

• Two to three years' experience in increasingly responsible roles related to education or international education.
• Experience representing a known institution will be a plus, with preference to Australia experience.
• Bachelor’s degree with good to strong academic performance. Master’s degree is a plus.
• Spoken and written English fluency.
• Proficient in business writing.
• Able to discuss strategy and analysis with English speakers.
• Experience working or studying abroad is required, with study abroad experience in Australia strongly preferred.
• Voluntary or other life experience that demonstrates creativity, hard work, persistence, or drive to succeed.

Preferred Skills

• Strong communication skills
• Strong strategic skills with the ability to evaluate issues
• Sound judgment, internal moral compass
• Able to multi­‐task and manage a balanced agenda
• Strong customer service skills
• Attention to detail
• Intelligence, creative problem-solving skills
• Emotional maturity and confidence
• Ambitious and driven to results influence others
• Initiative and resourceful
• Hardworking, persistent, and capable of making tactical recommendations.

What is cool about this job?
As a Regional Representative, you will build a strong personal connection to the people at UOW College and to the institution itself. You will contribute directly to the evolution of the institution and its international strategy. The work you do will impact the educational opportunities available to both students at UOW as well as in Vietnam.

You will be given the opportunity to develop strategic analysis and strategy development skills, communicate at a high level with customers, manage a complex agenda, and craft realistic and successful business models to support academic partnerships. You will also have the chance to travel to visit your customer campus. You will be part of the Grok Family, where you’ll have access to great supervision, professional development and career growth. Grok is dedicated to doing excellent work for our customers, and it’s exciting to be part of our growing team.

What is hard about this job?
With greater control comes greater responsibility, and this can result in pressure. Most education institutions the world over have complex governance, which means that they are not able to change rapidly: you may know how an institution can improve its outcomes in Vietnam, but it might take months or years for them to be able to address your feedback, and that can lead to frustration. Stress management is essential. The job sometimes requires significant travel within and outside of Vietnam, which can be great, but it can also sometimes be tiring.

We thank you for your interest in Grok Global Services. To learn more about Grok, please visit us at our website: https://grokglobal.com/ and by following us on LinkedIn https://www.linkedin.com/company/grokglobal/