Regional Product Manager

Reporting to the Director of Regional Product the Regional Product Manager will support driving innovation and success of our Property Management Systems (Daylight PMS) product portfolio. This role, combines regional product management responsibilities with technical customer consulting for key customers.

You will act as the primary regional bridge between customers and internal teams, ensuring that customer needs, market requirements and operational realities are accurately translated into clear product requirements. The role includes owning post-sales technical relationships, supporting customers after go-live, providing configuration and technical consulting as well as delivering regular product updates.

This role requires strong hospitality domain expertise, deep knowledge of hotel technology ecosystems, and the ability to work effectively with both technical and non-technical stakeholders.

Regional Product Management

• Represent the needs of customers from the EU Region within the global product organization.
• Gather, analyse, and prioritize technical and business requirements from customers, regional stakeholders, and internal teams for both product features and integrations. Ensure the such requirements are well qualified and understood.
• Influence the global PMS roadmap by submitting, refining, and reviewing feature requests raised in the region
• Serve as a regional knowledge hub for internal product and technical teams, providing insights into the customer operations, workflows and business needs.
• Run and support regional product update sessions, including release communication and customer enablement through meetings, presentations and workshops.
• Support Sales, Sales Engineering, and Account Management with product and technical expertise

Technical Customer Consulting

• Own post-sales technical relationships for assigned customers, acting as the primary point of contact for product and technical consultation.
• Support customers post go-live with system configuration, optimization, and best-practice guidance.
• Develop a deep understanding of the customer’s technical and business challenges, and provide technical consulting to identify suitable solutions to address their business need.
• Build trusted relationships with customer corporate stakeholders and end-users, ensuring their business needs are met through Daylight PMS solutions.
• Work closely with Support, Implementation, and Development teams to resolve escalations efficiently.
• Understand Daylight PMS integrations and workflows. Advise customers on best practices across PMS usage and integrations with related hotel systems.

• 3+ years of relevant experience in PMS implementation, development, or product management roles within hospitality technology.
• Strong understanding of hotel operations, the hospitality industry, its competitive landscape, and technology solutions.
• Hands-on experience with PMS platforms, especially in revenue management or reservations.
• Experience working with software development and product management teams in an agile, cross-functional environment.
• Strong technical aptitude, with the ability to understand system configurations, integrations, and complex issue resolution.
• Ability to translate technical concepts into clear, business-focused explanations for non-technical audiences.
• Ability to work with geographically distributed teams and culturally diverse stakeholders.
• Excellent written and verbal communication skills, with the ability to engage stakeholders at all organizational levels.
• Fluency in English; proficiency in German or Dutch is preferred
• Willingness to travel internationally for meetings with clients and internal teams.

Professional Skills

• Strong analytical and problem-solving skills with a proactive, solution-oriented mindset.
• Excellent consulting, stakeholder management, and customer relationship skills.
• Ability to identify root causes of complex issues and coordinate effectively with cross-functional teams to resolve them.
• Self-driven and comfortable working independently in a regional role.
• Ability to learn swiftly. Adaptable, resilient, and able to perform effectively in fast-paced, customer-facing environments.
• Passion for hospitality, technology, and continuous improvement.
• Willingness to share learnings, best practices, and insights across teams.

• Remote work opportunities across Europe.
• A collaborative and empowering technology environment with high autonomy and accountability.
• A culture that values feedback, ownership, and continuous learning.
• Clear opportunities for personal and professional growth within a global organization.
• Flexible working hours and access to modern office spaces in multiple international locations.

Hiring Process:

1. Intro Call (20 min) – A quick chat with our HR team to get to know each other and see if we're a good match.
2. Technical Interview (1h) – A deep dive into your experience and problem-solving approach with our team.
3. Final Interview (1h)
4. Feedback & Final Decision – We value your time, so we won’t keep you waiting. Expect clear feedback and next steps shortly after.

Sounds good? Let’s talk! 

What Do We Offer?

•  Group life insurance
•  Medicover premium with a dentist
•  Worksmile cafeteria and 520 points per month to be used in vouchers
•  English lessons
•  Referral bonus (starting from 6,500 PLN gross, depending on the position)
•  Chill room with table football and PlayStation
•  Lloyd’s insurance (available for B2B contractors)
•  Glasses subsidy (300 PLN/year for CoE employees)
•  Access to platforms like: OpenUp, Pluralsight and GoodHabitz

Get in touch with us today!

You can apply by sending your CV by Apply Now or to the Recruiter Joanna Skorus. 

 

Clause Regarding the Prohibition of Assistance Tools During Recruitment Interviews

In the interest of equal opportunity and transparency in the recruitment process, we would like to inform you that during job interviews (both remote and in-person), the following are not permitted: - the use of tools based on artificial intelligence (AI), including chatbots, response generators, translators, or content creation aids, - recording of interviews without prior and explicit consent from a company representative, - the use of applications that generate automatic notes or transcriptions of meetings (e.g., Notion AI, Otter.ai, Fireflies, etc.).

Please don’t forget to put the clauses you accept in your resume:

I agree that my personal data will be processed by Shiji Poland Sp. z o. o.  in order to recruit for the position I am applying for.

I agree to the processing of my personal data by Shiji Poland Sp. z o. o.  for the needs of future recruitment.

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.