Planned Parenthood Keystone (PPKey) serves 37 counties in Pennsylvania, home to over half of Pennsylvania residents. We have offices in York, Allentown, Bensalem, Reading, Wilkes Barre, Harrisburg, and Lancaster. We operate 7 medical centers that serve over 30,000 patients annually and offer comprehensive sexuality education that reaches thousands of young adults.
Planned Parenthood Keystone is committed to being an organization that includes people from various backgrounds, skills, perspectives and experiences, and fully uses their talents to serve our communities. Planned Parenthood Keystone believes that drawing on the talents of all personnel helps to create an optimum, creative and inclusive workplace.
Planned Parenthood Keystone is looking for a Full-time (35 hours/week), Regional Assistant Center Manager for our Reading and Lancaster Medical Centers. As a member of the management and medical services teams, the Regional Assistant Center Manager is responsible for assisting the Health Center Manager in the leadership and management of all health center services, systems, and personnel. Participates in a team approach to the delivery of quality reproductive health care in accordance with affiliate approved policies and current medical standards.
Essential Duties and Responsibilities
Provide center leadership to foster positive attitudes and trust among staff in accomplishing the goals and objectives of the affiliate. Maintain continuity of center operations during absences of the center manager
Assist with hiring, supervising, training, and evaluating center staff in the provision of family planning, all FDA approved birth control methods, STD prevention and treatment, HIV testing, and abortion
Maintain knowledge in all health center services in order to effectively supervise health center staff training & development
Participate in the quality/risk management process for medical protocols, regulatory agency compliance, HR policies, and workplace safety policies
Facilitate center staff meetings as required and participate in medical, management, and organizational meetings as required
Provide management and operational support, mentoring and training to locations and personnel throughout the organization as needed
Assist with staff scheduling to ensure efficient center operations
Work collaboratively with the health center team to meet patient needs as well as individual and center productivity levels, budgetary volume goals, and patient cycle times
Compliance with Throughput (TP) priorities, strategies and Team Centered Patient Care (TCPC) components
Assist with the timely completion of the practice management system data corrections
Assist with developing the center budget, monitoring budget activity, & taking corrective action as needed
Assist with maintaining a satisfactory facility appearance and optimal functioning of equipment. Respond to after-hours maintenance and security emergencies as needed
Assist with the inventory control process including keeping records, stocking and ordering supplies, and assuring appropriate levels of materials
Provide factual, non-biased information to patients seeking abortion. Describe the difference between medication and surgical abortion
Competently use the patient information system software in all of its applications on affiliate laptops for optimal center flow
Assist in ensuring compliance with applicable federal, state, and local laws and regulations, health care licensing, contracts, grant requirements, family planning councils, Planned Parenthood policies and procedures, medical protocols, infection control plan, security standards, and employee handbook
Serve as a floating employee to all PPKey locations, as needed, to ensure appropriate coverage in order to meet patient demand
Assist the Health Center Manager in the timely delivery of all center reports
Maintain patient and health center confidentiality
Ensure a culture that embraces diversity, fair and respectful treatment of all persons, and customer-focused delivery in all medical services
Adhere to all HIPAA and patient privacy regulations
Ensure completion of required annual training
Other Duties
Perform clinical, reception, bookkeeping, lab, and counseling duties as needed
Support fundraising efforts in the center
Support center volunteers and their contributions as appropriate
Maintain current CPR certification as needed
As assigned
Education and/or Experience
High school diploma or equivalent required. Associate's degree or one year management experience or three years health care experience with progressive responsibility. Health care experience preferred.
Spanish language skills desirable
Demonstrated leadership ability
Minimum Qualifications
Excellent interpersonal and communication skills that enable work in a collaborative and multi-faceted team environment
Accuracy and attention to detail
Ability to mentor individuals and lead a large team
Ability to mentor individuals and lead a team
Analytical thinking and problem solving skills
Computer literacy, including competency in affiliate email, Internet, and patient management systems software
Ability to organize, multi-task and effectively function in a fast paced environment to set and achieve short and long term goals
Ability and willingness to work flexible hours including weekends, early morning, and/or evening hours
Ability to work independently under minimal supervision
Ability and willingness to travel. Reliable means of transportation
Values and Committments
Commitment to Planned Parenthood’s mission and conviction to health equity and access to sexual and reproductive healthcare
Understanding of racism and commitment to racial & social justice
Awareness of multiple group identities and their dynamics, bringing a high level of self-awareness, empathy, and humility to interpersonal interactions
Effective interactions and building trust across diverse groups of people
Demonstrated ability to communicate and hear effectively across differences and reflect and act on feedback related to identity and equity with the aim to learn
Commitment to Planned Parenthood’s In This Together service ethos, workplace values, and service standards
Salary & Benefits
Compensation for this position is $26 per hour. This position is eligible for mileage and travel expenses in accordance with policy.
Medical, Dental, and Vision coverage options for you and eligible dependents
Life/AD&D, Short and Long Term Disability policy voluntary coverage options
Generous vacation, leave, and holiday benefits
Due to our commitment to pay equity, PPKey does not negotiate salaries.
PP Keystone values the recruitment of staff with diverse experiences, backgrounds and perspectives. PP Keystone considers all applicants for employment irrespective of their membership in any particular EEO category and strongly encourages all persons to apply.
