About the Role:
● The Executive will be responsible for managing and retaining assigned customer accounts, ensuring timely renewals with price uplifts, meeting collection targets, and driving growth through farming and customer engagement.
● The person will report to the Regional Account Manager. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal and external stakeholders.
Job Responsibilities:
● Manage and maintain strong relationships with existing customers.
● Ensure timely annual contract renewals with appropriate price revisions.
● Drive customer retention through proactive engagement and resolution of concerns.
● Monitor and manage collections and Days Sales Outstanding (DSO) performance.
● Identify opportunities for up-selling and value-added services.
● Develop new business opportunities (farming) within existing and new customer accounts.
● Conduct market surveys and competitor analysis to identify service gaps and business opportunities.
● Share actionable customer feedback with the service team to enhance customer satisfaction.
● Carry out additional responsibilities and tasks as assigned from time to time.
Requirements
Key Result Areas:
● New Business Generation
● Customer retention
● Contract renewals & pricing
● Collection & DSO performance
● Upselling & account growth
● Market insights & feedback sharing
Competencies (Skills essential to the role):
● Customer orientation and relationship building
● Cross-Functional Collaboration
● Negotiation and influencing skills
● Result-driven and target-oriented
● Communication and presentation skills
● Accountability
Educational Qualification / Other Requirement:
● Bachelor’s Degree (or equivalent) in Business, Marketing, or related field
● 3–5 years of total experience, with a blend of front-line B2B sales and account management
● Good knowledge of the local geography/territory where the role is based
● Proven experience in customer retention and business development
● Proficient in MS-Office/G-Suite
Benefits
What can you expect from RPCI?
➔ Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:
● Service
● Relationships
● Teamwork
● Responsibility
DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.
Rentokil Initial provides services that protect people and enhance lives.We protect people from the dangers of pest-borne disease and the risks of poor hygiene. We enhance lives with services that protect the health and wellbeing of people, and the reputation of our customers’ brands.We are always looking for hardworking, energetic and enthusiastic individuals to join our business. We're a very welcoming company, many of our colleagues see each other as their family!Our main brands are Rentokil, Initial and Ambius who provide services including pest control, washroom solutions, specialist hygiene, medical waste disposal, property care and also interior/exterior landscaping for companies within any industry.We have over 1800 local service teams across the world covering 91% of global GDP in over 90 of the world’s 100 largest cities across North America, Europe, UK and the Rest of World, Asia and the Pacific.Our main drive is to offer outstanding and consistent customer service, to support our colleagues and promote colleagues from within, all whilst making sure we have the best health and safety standards possible - we want everyone to get home safely.Does this sound like the company for you? Have a look at our vacancies below!
Please mention you found this job on AI Jobs. It helps us get more startups to hire on our site. Thanks and good luck!
Be the first to apply. Receive an email whenever similar jobs are posted.
