About Us:

Forge Health is a mission-driven outpatient mental health and substance use provider dedicated to providing the highest quality, affordable, and effective care to individuals, families, and communities in need. As the first and only behavioral healthcare provider with a proven, national payer-validated ability to drive clinical outcomes that span all areas of health, Forge Health is leading the charge in driving innovation, improving care delivery, and shaping the future of behavioral health care.

At Forge, clinical care is paramount – it’s the heartbeat of our operations and the driving force in everything we do. The skill and compassion of our staff are the crucial components to extraordinary experiences and outcomes for those we serve. With our current clinical footprint in the greater Northeast, we have offices in New York, New Jersey, Pennsylvania, New Hampshire – and we’re growing! Come join us!

Who we’re looking for:

The Referral Coordinator plays a vital role in connecting Forge Health’s mission to the community by building partnerships and driving awareness of our behavioral health services across Eastern Pennsylvania. As a collaborative member of both the clinical and growth teams, this individual develops outreach initiatives, strengthens relationships with providers and community organizations, and helps ensure individuals can easily access the care they need.

Please note, this position is in the field up to five days a week in Queens County and its surrounding areas and requires the ability to attend outreach events on evenings and weekends.

Compensation range: $55-85k, this salary range reflects total compensation, which includes base compensation and bonus potential, however it is not inclusive of benefits and other company perks. Exact compensation may vary based on skills, experience, and location.

What you’ll be doing:

Increase referrals for Forge Health facilities within assigned territory.
Execute on business development strategies to meet organizational goals, including deepening Forge Health’s referral base which includes organizations such as hospital systems, primary care physicians, detox centers, psychiatric emergency services, and other behavioral health and community providers.
Build and maintain strong relationships with key stakeholders, including healthcare providers, community members, government entities, and enrolled or prospective families to ensure satisfaction, retention, and effective advocacy for Forge Health.
Participate actively in community events, county meetings, and coalitions related to behavioral health to promote Forge Health services and specialty programs, maintaining a strong presence in the community.
Plan and host events, office tours, and educational forums to inform patients, families, community members, and referral sources about Forge Health’s services.
Create and implement outreach initiatives to regularly communicate Forge Health’s mission and value to referral sources through various channels, including phone, email, newsletters, written notes, events, and professional networking activities.
Collaborate with Clinical Teams to maintain the preferred provider guide updated and ensure resources and referrals are easily accessible for Forge Health clients.
Respond to inquiries from community members and other interested parties, conduct follow-ups, and gather feedback to continuously improve service offerings.
Ensure all relevant documentation is completed accurately to maintain business development and referral records.
Enhance the organization’s brand image and reputation by increasing representation at outreach events, networking with potential clients and partners to expand the organization’s reach and influence.
Identify new business opportunities and collaborate with senior management to align efforts and develop plans for expansion.
Ensure compliance with all job responsibilities and adherence to organizational policies and procedures.

How we define success:

Minimum Bachelor's Degree
Minimum of one (1) year of job-related experience
Working knowledge of health care environments, clinical terminology, and health information systems
Must have a valid state license and access to a vehicle

Why Forge?

The opportunity:

Our team refuses to compromise on integrity, and we look for talented, driven hard workers who hold the same passion for the pursuit of high quality, evidence-based mental health and substance use care that we do. Our collective passion is driven and embodied by our core values:

Fulfilling: Our work creates lives that are complete and self-actualized, enabling stronger families and communities – and a therapeutic community rewarded by success
Optimistic: Our passionate positivity and empathy overcome setbacks and get you to your goals, scientifically and humanely
Reciprocal: Without mutual trust and commitment, there can be no progress
Grateful: We profoundly recognize and appreciate the trust of our patients and the commitment of our clinicians
Evidence-Based: We are committed to measurable outcomes, which provide confidence to our patients and creates a standard of care for ourselves and others

The package:

At Forge, our people are our greatest asset. We’re collaborative, empathetic, and passionate. We learn from our mistakes, we carve out time to breathe, and we are celebrated for our wins. In short, we know that we can’t do what we do without you! So, we designed a comprehensive, competitive benefits package that reflects our appreciation of our people:

Competitive salary aligned with your experience
Comprehensive paid time off package
Annual time off to volunteer
Parental leave
Annual continuing education allocations
Competitive medical, dental, and vision package
Annual subscription to a leading meditation app
An environment that fosters professional development including financing for advanced licensure and certifications
Internal supervision opportunities
Dedicated, motivated team and chance to be part of a highly ambitious medical startup
Modern, elegant, and high-end work environment

We are committed to equal employment opportunity. We give equal consideration to all applicants when filling positions without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, actual or perceived disability, genetic information, marital status, and/or any other status not related to an applicant’s ability to perform the job duties. All employment practices will be carried out in accordance with federal, state and local laws.
We will also fully comply with regulations and requirements set out by the Americans with Disabilities Act (ADA) and the ADA amendments Act (ADAAA). We will not discriminate against applicants or other individuals with real or perceived disabilities. When needed, we will provide reasonable accommodation to otherwise qualified candidates so that they are able to perform the essential functions of the position.

Referral Coordinator - Queens

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