Redis/Valkey Contributing Engineer (Remote)

Percona is joining forces with the Linux Foundation in support of the Valkey project to offer a true open-source Redis alternative. If you are passionate about all things Redis/Valkey, love helping customers succeed, and want to play a critical role in evolving technical support for open source databases, Percona's Redis/Valkey Contributing Engineer position was made for you.

This role is responsible for the high-quality technical execution of Percona’s Redis/Valkey product and service capabilities. This is a multi-faceted role, focussed on driving Percona’s reputation and exposure within the Redis/Valkey ecosystem and ensuring that Percona remains at the forefront of the arena. While primarily working to contribute to and collaborate on building software in the Redis/Valkey ecosystem, the role also contributes to creating public and customer-facing technical content and knowledge sharing - for both Percona customers and the wider community.

This role also works closely with our Global Services teams, acting as an escalation point for complex Redis/Valkey-related support tickets and other technical requests. Participation in Percona’s Valkey software product direction is also an essential part of the role, with the Contributing Engineer enabled to influence and guide Percona’s product strategy with the Engineering team.

To succeed in this role, the Redis/Valkey Contributing Engineer collaborates with stakeholders from the Global Services, Go To Market, Product, and Engineering teams to contribute to Percona’s Redis and Valkey-focused goals.

What You Will Do:

• Delivers professional services/consulting engagements for strategic or complex projects

• Contribute to software in Valkey and related/supporting open source projects

• Identify ways to enhance, improve, or add to customers use of Redis or Valkey

• Actively seek collaboration between organizations to build mutually beneficial open source projects

• Acts as a technical escalation point for Global Services - takes ownership of complex/escalated Support tickets and owns them through to resolution

• Supports and assists in the continual improvement of Percona’s quality of Support/Service delivery by participating in ticket reviews/spot checks to identify opportunities for improvement related to newly introduced Redis/Valkey ecosystem software

• Provides feedback and guidance on Percona’s Valkey - and broader, where appropriate - software product strategy - contributing to functional specifications for product enhancements, changes, or new software products as applicable

• Follow the latest industry developments and stay up-to-date on corporate competitors

• Identifies trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments

• Supporting the Percona Go To Market teams on strategic, Valkey related opportunities

• Talking at strategically identified conferences throughout the year

• Leads/Builds/Participates in a collaborative community of Redis/Valkey experts within Percona

• Support the creation of technical content for the community and Percona subscribers to consume. Blogs, Whitepapers, KnowledgeBase articles, webinars, and conference talks are all media types that may be used

• As the Contributing Engineer, your hours will be flexible between America and European timezone as required

What You Have Done:

• 4-5 years experience as a contributor to Valkey/Redis or related technologies

• Developed high performance, distributed data-layer applications in C, Rust, or other systems programming languages

• Fluent written and spoken English communication skills

• Professional, customer service-oriented attitude

• Strong work ethic and entrepreneurial approach

• Ability to communicate clearly and professionally under pressure

• Strong mentoring/coaching skills

• Ability to work independently with minimal direction

• Demonstrated ability to communicate with Management at Customers/Partners in an escalation ownership and management capacity

• Prior technical support experience is a must have - including providing services to agreed SLA’s

What Will Make You Stand Out:

• Familiarity with other open source databases such as MySQL, MongoDB, or PostgreSQL

• Associated cloud-based/DBaaS technologies

• Understanding of Kubernetes and other cloud native technologies

• Software development experience and source-level familiarity with Redis/Valkey

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Why Percona?

At Percona, we believe an open world is a better world. Our mission is to enable everyone to innovate freely, by providing the best open source database software, support, and services. We make databases and applications run better through a unique combination of expertise and open source software built with the community for you. Our technical teams are experts in MySQL, MongoDB, PostgreSQL, and MariaDB.

Percona is proud to be a remote-only and globally dispersed workforce – we have colleagues in more than 50 countries! We offer a collaborative, highly-engaged culture where your ideas are welcome and your voice is heard.

Our staff receives generous benefits including flexible work hours and various paid time off programs, all your equipment for your remote office, funds for career development (external training, certifications, conferences), ongoing connectivity allowances, and the opportunity to participate in our equity incentive plan. We also have benefits that support a healthy work/life balance such as The Percona Adventure Team, Work-from-Anywhere, FlowDays, FryDays, and overall flexibility. We also support being socially responsible through our PAVE volunteering program and Women Transforming Technology.

If you love the idea of working with a high-growth tech company that is one of the best in the business and known globally as a leader in the open-source database space, let’s talk!

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