Recruitment Team Leader

Why Zero Hiring

Zero Hiring is an AI-native, tech-led Recruitment Process Outsourcing (RPO) company redefining how organizations scale through talent. We combine technology, data, and experienced recruiters to deliver recruitment that is faster, smarter, and more scalable.

We partner with ambitious global clients to build high-performing teams through consistent delivery, strong governance, and trusted relationships. Our environment is fast-paced, client-focused, and continuously evolving. Team members are empowered to take ownership, improve processes, and contribute meaningfully to client success.

Position Summary

The Recruitment Team Leader is a client-facing delivery leadership role within Zero Hiring’s RPO operations. The role is primarily focused on oversight and performance management of a recruitment team delivering against defined service level agreements.

This position ensures consistent, high-quality recruitment delivery across assigned client accounts while maintaining strong operational discipline, accurate system usage, and clear client communication. While not a hands-on sourcing role, the Team Leader must bring a strong understanding of sourcing and screening best practices to effectively coach recruiters, audit quality, and guide delivery decisions.

The salary for this role is $22,000, and open to applications across the Philippines as it is a remote role. 

Key Responsibilities

Client Delivery and Account Oversight
• Serve as the day-to-day operational point of contact for assigned clients, ensuring clarity, reliability, and consistent communication.
• Manage delivery against agreed service level agreements, hiring targets, and timelines.
• Provide regular updates, insights, and performance reporting to clients.
• Escalate risks, blockers, or changes in hiring demand with clear recommendations.

Recruitment Operations Oversight
• Oversee end-to-end recruitment delivery across multiple roles and pipelines.
• Ensure job postings are created and published accurately across approved sourcing channels.
• Maintain oversight of candidate pipelines to ensure quality, momentum, and alignment with client expectations.
• Review screening quality, candidate shortlists, and hiring outcomes to ensure consistent standards.

Team Leadership and Performance Management
• Lead, coach, and support a team of recruiters delivering recruitment services within an RPO model.
• Allocate workloads effectively to balance capacity, performance, and quality.
• Conduct regular performance reviews, feedback sessions, and quality audits.
• Support onboarding and ongoing development of recruiters to maintain delivery excellence.

Systems, Reporting, and Governance
• Own and maintain applicant tracking system usage for assigned accounts, ensuring data accuracy and process compliance.
• Conduct regular audits of ATS data, recruiter activity, and reporting outputs.
• Review recruitment metrics and dashboards to identify trends, risks, and improvement opportunities.
• Ensure compliance with data privacy requirements, client-specific processes, and internal governance standards.

Continuous Improvement
• Identify operational inefficiencies and contribute to process improvements across RPO delivery.
• Support the adoption of new tools, workflows, and best practices.
• Promote a culture of accountability, consistency, and continuous improvement.

Required Skills and Experience
• Proven experience in recruitment delivery within an RPO or agency environment.
• Previous experience leading, supervising, or mentoring recruiters.
• Strong understanding of sourcing strategies and candidate screening best practices.
• Hands-on experience working with applicant tracking systems in a high-volume environment.
• Client-facing experience with the ability to manage expectations and build trusted relationships.
• Strong organizational and prioritization skills across multiple roles or accounts.
• Comfortable working in a remote, distributed team environment.

Preferred Experience
• Experience supporting international clients or global hiring programs.
• Exposure to service level agreements, recruitment metrics, and performance reporting.
• Experience operating within structured delivery or governance models.

Key Attributes
• Client-focused and delivery-driven.
• Detail-oriented with a strong sense of accountability.
• Calm and structured under pressure.
• Collaborative, supportive, and team-oriented.
• Committed to quality, consistency, and continuous improvement.