Recovery Supervisor

Position Overview

The Recovery Supervisor is responsible for leading and developing a team of Collections/Recovery agents to maximize portfolio performance, improve recovery rates, and ensure compliance with company standards.

This role requires a strong leader who can drive performance, coach effectively, and maintain high levels of accountability while fostering a positive and results-driven team environment.

Company Overview:

One Park Financial (OPF) is a leading Financial Technology company dedicated to empowering small businesses by connecting them with flexible financing and funding options. Our mission is to provide entrepreneurs with the working capital they need to elevate their businesses. At OPF, we believe in working with high-performing individuals who are ready to play an integral part in our company's expansion — because our success hinges on our people.

Why Join Us?

At OPF, we foster a dynamic and inclusive company culture that emphasizes collaboration, innovation, and personal growth. Our team is composed of passionate, driven individuals who are committed to making a difference. Here’s what you can expect when you join our team:

• Innovative Environment: Work with cutting-edge technology and be part of a team that is constantly pushing the boundaries of fintech.
• Professional Growth: We invest in our employees’ growth with continuous learning opportunities, training programs, and career advancement paths.
• Supportive Culture: Enjoy a supportive and inclusive work environment where your ideas are valued, and your contributions make a real impact.
• Community Focus: Be part of a company that understands the importance of small and mid-sized businesses to their communities and the nation’s financial health.
• High-Performing Team: Join a team of badasses who are committed to excellence and are integral to our company's expansion and success.

Key Responsibilities

• Supervise, coach, and develop a team of Recovery/Collections agents to achieve and exceed performance targets
• Monitor daily team performance, including call activity, recovery rates, and KPIs
• Provide real-time feedback, call coaching, and ongoing training to improve effectiveness
• Ensure adherence to company policies, compliance standards, and quality guidelines
• Analyze performance data and identify trends, gaps, and opportunities for improvement
• Implement action plans to drive productivity, efficiency, and revenue recovery
• Handle escalated customer situations and support agents in complex cases
• Partner with leadership to align team performance with business goals
• Maintain team engagement, accountability, and a high-performance culture

Requirements

• 2+ years of experience in Collections, Recovery, or related financial services roles
• 1+ year of experience in a leadership or supervisory role (preferred)
• Advanced English (written and verbal)
• Strong background in call center environments
• Proven experience managing KPIs and driving team performance
• Strong coaching, leadership, and team development skills
• Analytical mindset with the ability to interpret performance metrics
• Excellent communication and conflict resolution skills
• High level of accountability and results-driven mindset
• Ability to work on-site, full-time

Benefits

• Competitive compensation structure
• Private medical insurance
• Growth and development opportunities
• Dynamic and high-performance work environment
• Company events (Happy Hours, team activities, holiday celebrations)