About Tala At Tala, we’re applying advanced technology and human creativity to solve what legacy institutions can’t or won't. We are a global financial infrastructure company on a mission to unleash the economic power of the global majority, recognizing that today’s financial infrastructure doesn’t work for most of the world’s population. We’re the first and only platform to combine the intelligence of a credit bureau, the payments execution of a fintech, and the relationship expertise of a bank into one vertically integrated solution. Our platform is powered by an expansive moat of proprietary data and AI/ML decisioning technology, enabling us to deliver instant, reliable liquidity personalized to every customer's needs. Through our flagship credit app, we’ve disbursed over $7 billion in credit to more than 12 million customers across Latin America, Southeast Asia, and East Africa. These customers have leveraged Tala products to start and expand small businesses, manage day-to-day needs, and pursue their financial goals. Our pioneering work and proven impact have earned us consistent recognition, including being named to: CNBC’s Disruptor 50 for five years. CNBC’s World's Top Fintech Companies for two consecutive years. Forbes’ Fintech 50 list for nine consecutive years. Visionary investors, persuaded by the economic power of the global majority, have committed half a billion dollars in equity and debt to Tala's success. Given the global nature of our team, we operate on a remote-first approach with office hubs in Santa Monica, CA (HQ); Nairobi, Kenya; Mexico City, Mexico; Manila, the Philippines; and Bangalore, India. Most Talazens join us because they connect with our mission. If you are energized by the impact you can make at Tala, we’d love to hear from you! The Role We are looking for a data-driven Analyst to join our CCR Analytics team. You will be responsible for the data management and monitoring of our loan recovery operations, creating the dashboards that power our decision-making, and identifying opportunities to scale our processes through automation and advanced analytics. What You'll Do

Build and maintain dashboards for Collections and Customer Support performance tracking.

Write and optimize SQL queries (Snowflake preferred) to extract, validate, and transform data.

Support recurring reporting (BAU) and ad hoc data requests from business stakeholders.

Monitor data quality and troubleshoot discrepancies to ensure accuracy and consistency.

Conduct basic trend analysis to identify patterns, anomalies, and performance drivers.

Assist in improving reporting processes and contribute to automation of manual workflows.

Collaborate with other analysts and engineers across the organization to support ongoing analytics initiatives.

Work closely with APAC operations teams while contributing to cross-market reporting when required.

What You'll Need

Experience: 2+ years in Analytics, preferably in BPO / FinTech / high volume operations analytics.

SQL: Strong proficiency in SQL (Snowflake preferred). Ability to write efficient, scalable queries.

Dashboarding: Familiarity with BI tools such as Looker, Tableau, Omni or Power BI.

Excel: Strong Excel skills for data analysis and reporting.

Analytical Skills: Ability to interpret data, identify trends, and clearly explain findings.

Data Handling: Experience working with structured datasets and ensuring data accuracy.

Our vision is to build a new financial ecosystem where everyone can participate on equal footing and access the tools they need to be financially healthy. We strongly believe that inclusion fosters innovation and we’re proud to have a diverse global team that represents a multitude of backgrounds, cultures, and experience. We hire talented people regardless of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Recoveries Analyst II

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