Receptionist

Position Summary

The Receptionist provides operational and administrative support across a wide range of departments within the company. This role serves as the first point of contact for visitors, callers, and internal team members, delivering a polished and professional experience that reflects Fractyl’s standards. Responsibilities include managing the reception area; coordinating refreshments for meetings and company events; monitoring and maintaining office supply inventory and associated budgets; supporting shipping and mail distribution; and assisting with various cross-functional administrative projects as assigned. The ideal candidate brings exceptional organizational and critical-thinking skills, strong attention to detail, the ability to manage tasks and projects end-to-end, excellent communication abilities, strong computer skills, creativity, customer service orientation, and professionalism. Success in this role requires flexibility, reliability, and the ability to thrive in a fast-paced environment while collaborating with multiple teams. This role is onsite 5 days a week.

Primary Responsibilities

• Serve as Fractyl’s first point of contact by welcoming guests, managing visitor check-ins and logs, and professionally handling solicitors.
• Manage the company’s main phone line, routing calls and messages to the appropriate teams.
• Provide day-of support for onsite events and activities, ensuring smooth logistics and a positive experience.
• Coordinate internal meetings, including room preparation, catering, and required materials.
• Maintain clean, organized, and professional shared spaces such as conference rooms, dining areas, and print stations.
• Oversee office supply inventory and procurement, including kitchen and dining supplies, and track related budgets.
• Build and maintain relationships with external vendors; manage ordering, service coordination, and invoice processing from submission through completion.
• Lead office tours to familiarize employees and visitors with the workspace and procedures.

Qualifications and Skills

• Strong computer and software proficiency, with the ability to quickly learn new tools and systems
• Excellent written and verbal communication skills
• Effective and resourceful problem-solver with sound judgment
• Highly organized and detail-oriented, with strong time-management capabilities
• Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment

Other Essential Traits and Success Factors

• Exceptional communication skills with the ability to provide clear, professional, and welcoming interactions across phone, email, and in person.
• Highly organized and detail-oriented, able to manage multiple tasks, interruptions, and priorities while maintaining accuracy and composure
• Professional, reliable and accountable, consistently representing the company with integrity and a strong sense of ownership.
• Proactive and service-oriented, anticipating needs, solving problems, and helping create a positive, supportive environment for employees and visitors.

Education or Professional Work Experience

• 1-2 years of related experience
• Experience in biotech, pharmaceutical and/or medical device industries preferred.

Travel

• This position does not require travel.

Compensation

This position offers a competitive range of $25.00 – $35.00 hourly, along with a comprehensive benefits package. Actual compensation will be based on relevant experience, education, and market factors.

The description and requirements outlined above are general; additional requirements may apply. 

In accordance with Massachusetts law, General Laws Chapter 149, Section 19B. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.