This role offers a unique opportunity to gain direct, hands-on exposure to the US real estate market while working remotely on a long-term basis. As a Real Estate Operations Coordinator / Property Management Specialist, you will play a high-impact role in managing and progressively owning the day-to-day operations of multi-family residential properties in New York City. The position goes beyond administrative support, providing real autonomy, trust, and responsibility across tenant operations, vendor and maintenance coordination, rent tracking, and compliance support. You will work within a lean, remote-first team where your contributions directly influence operational efficiency and tenant experience, while developing a broad, highly transferable skill set in US property management. This role is ideal for professionals seeking ownership, career leverage, and meaningful operational responsibility within a stable, work-from-home setup.

Company Profile:
Our client is a US-based real estate management company specializing in the ownership and day-to-day management of multi-family residential apartment buildings in New York City. The business focuses on maintaining operational efficiency, tenant satisfaction, and regulatory compliance across its residential portfolio while ensuring long-term asset value.

Operating with a lean, remote-first structure, the company works with distributed team members and trusted third-party service providers to manage property operations, tenant relations, maintenance coordination, rent and financial tracking, and compliance-related activities. The organization places strong emphasis on structured processes, accountability, and operational ownership, enabling leadership to focus on strategic oversight and portfolio growth.

The company values professionals who are highly organized, assertive, detail-oriented, and capable of operating independently in a fast-paced environment. As the business continues to scale, it prioritizes continuous improvement of workflows and systems to ensure smooth, compliant, and responsive property management aligned with US and NYC residential standards.

Overall purpose and responsibilities of the role:

The purpose of the Real Estate Operations Coordinator / Property Management Specialist role is to support, streamline, and progressively take ownership of the day-to-day operations of a US-based, multi-family residential real estate portfolio. The role is responsible for ensuring smooth property operations by coordinating tenant communications, maintenance and vendor activities, rent and financial tracking, and compliance-related administration. Through strong organisation, assertive communication, and attention to detail, the role helps reduce direct owner involvement in daily tasks while maintaining operational efficiency, regulatory compliance, and a high standard of service across all managed properties.

Duties and Responsibilities:

Coordinate the day-to-day operations of multi-family residential apartment buildings, ensuring smooth and efficient property management activities.
Act as a primary point of contact for tenant enquiries, concerns, follow-ups, and issue resolution, maintaining timely and professional communication.
Support leasing activities, including vacancy coordination, tenant onboarding, lease documentation, and record management.
Coordinate maintenance requests and repairs by liaising with vendors and contractors, tracking work orders, and ensuring timely completion.
Monitor preventative maintenance schedules and maintain accurate maintenance records.
Track rent payments, outstanding balances, and collection follow-ups, ensuring accurate and up-to-date financial and operational trackers.
Assist with basic financial calculations, reconciliations, and reporting related to property income and expenses.
Support compliance-related tasks in line with US and NYC residential real estate requirements, including notices, documentation, and regulatory coordination.
Maintain organized digital files, records, and workflows to ensure operational transparency and continuity.
Coordinate closely with remote team members and third-party service providers to manage competing priorities effectively.
Identify operational inefficiencies and recommend improvements to workflows, systems, and processes.
Gradually assume greater operational ownership to reduce direct management involvement in daily property operations.

Requirements

Qualifications

Bachelor’s degree or equivalent work experience in real estate, business administration, operations, or a related field.
Prior experience in US-based or NYC multi-family residential property management is high preferred.
Demonstrated experience dealing directly with residential tenants and tenant-related concerns.
Exposure to one or more of the following areas:

Property or operations coordination
Maintenance and vendor management
Leasing and tenant onboarding
Rent tracking and collections
Compliance or legal documentation support

Experience working remotely with US-based clients or teams is an advantage.

Core Skills

Strong organizational and multitasking abilities with the capacity to manage multiple properties and priorities simultaneously.
Assertive, confident, and professional communication skills for interacting with tenants, vendors, and stakeholders.
Strong problem-solving and negotiation skills, particularly in resolving tenant or maintenance-related issues.
High attention to detail, especially when handling numbers, financial tracking, and documentation.
Ability to work independently, take ownership, and operate with minimal supervision.
Comfortable working under pressure in a fast-paced, remote environment.
Proficient in digital tools and systems used for remote operations and record management.
Strong time management skills and ability to work US Eastern Time hours.

Job Type: Permanent

Employment Type: Full-time

Schedule: Monday to Friday 9:30 PM – 6:30 AM

Location: Work from home

Industry: Real Estate

Real Estate Operations Coordinator/Property Management Specialist -#34824