RadMachine Operations Manager

About Radformation Radformation is transforming the way cancer clinics deliver care. Our innovative software automates and standardizes radiation oncology workflows, enabling clinicians to plan and deliver treatments faster, safer, and more consistently, so patients everywhere can receive the same high-quality care. Our software focuses on three key areas: • Time savings through automation • Error reduction through automated systems • Increased quality of care through advanced algorithms and workflows Why This Role Matters The RadMachine Operations Manager plays a key role in supporting clinics as they implement, train on, and maintain RadMachine—Radformation’s comprehensive machine QA/QC software platform. In this position, you will lead the RadMachine Success Team and ensure that clinics receive the guidance, mentorship, and support needed to establish efficient, standardized QA/QC workflows. You will work closely with the Director of Clinical Success, Engineering, and our customer community to deliver high-quality service and contribute to improved patient care. Responsibilities Include: • Oversee the RadMachine Success Team, including assisting with recruiting new team members • Monitor and manage how the team works with clinics to demo, implement, train, and support RadMachine • Work with clinics to understand their issues and provide solutions independently and/or with Engineering • Monitor team members’ workload and level of customer service • Mentor junior team members • Share feedback with Engineering and communicate customer and team needs • Meet with the Director of Clinical Success to assess team performance and establish future goals Additional Responsibilities May Include: • Host webinars to answer clinics’ questions and highlight features • Test new versions of the software to aid in development and quality assurance • Develop training materials to distribute to clinics Required Experience: • 2+ years of clinical experience in radiation oncology machine QA performance and analysis • Exceptional time management skills • Strong critical thinking skills • Exceptional presentation skills • Positive attitude and a passion for excellence in patient care Preferred Experience: • 1+ years of management experience • 1+ years of experience on the Radformation CX team • 5+ years of clinical experience in radiation oncology • Customer service experience Abilities: • Ability to be a leader and mentor for RadMachine Success Team members • Thrives with a busy schedule and constant learning environment • Excels at multi-tasking and managing multiple projects simultaneously • Ability to maintain a positive attitude in a fast-paced and ever-changing work environment • Strong organizational skills and ability to work independently • Excellent communication skills, both written and oral • Non-judgmental personality and welcoming of ideas and feedback AI & Hiring Integrity At Radformation we believe AI can be an incredible tool for innovation, but our hiring process is all about getting to know you—your skills, experience, and unique approach to problem solving. We ask that all interviews and assessments be completed without tools that generate answers in real time. This ensures a fair and equitable process for all candidates. Benefits & Perks — What Makes Us RAD We care about our people as much as we care about our mission. We offer competitive compensation, benefits, and the opportunity to make an impact in the fight against cancer. The salary range for this role is $150,000–$180,000 USD OTE, which includes base salary and bonus eligibility. For Canadian candidates, compensation will vary and will be assessed during the screening process based on local market conditions and experience. For US Teammates (via TriNet): Health & Wellness • Multiple high-quality medical plan options with substantial employer contributions • Health coverage starting on day one • Short-term and long-term disability and supplemental life insurance Financial & Professional Growth • 401(k) with immediate vesting and employer match • Annual reimbursement for professional memberships • Conference attendance and continued learning opportunities Work-Life Balance & Perks • Self-managed PTO and 10 paid holidays • Monthly internet stipend • Company-issued laptop and one-time home office setup stipend • Fully remote work environment with virtual events and yearly retreats For Global Teammates (via Deel): • Benefits aligned with local laws and standards through our Employer of Record partners • Locally compliant, competitive benefits supporting health, financial security, and work-life balance Our Commitment to Diversity Cancer affects people from every walk of life, and we believe our team should reflect that diversity. Radformation is proud to be an equal opportunity workplace and an affirmative action employer. We welcome candidates from all backgrounds and are committed to fostering an inclusive environment for all employees. Agency & Candidate Safety Notice Radformation does not accept unsolicited resumes from agencies without a signed agreement in place. All legitimate communication from Radformation will come from an @radformation.com email address. If you receive outreach from another domain or via unofficial channels, please contact [email protected].