Η Mellon Technologies επιθυμεί να προσλάβει για λογαριασμό μεγάλoυ χρηματοπιστωτικού οργανισμού στις εγκαταστάσεις του στην Αθήνα έναν
Quality / Training Officer
Κύριες Αρμοδιότητες:
1) Διενέργεια ποιοτικών ελέγχων επικοινωνιών (τηλέφωνο, φόρμες επικοινωνίας, web chat, αιτήματα προς διερεύνηση) των Agents (on-site & outsourcing εκτός εγκαταστάσεων)
2) Συμμετοχή σε έργα ένταξης νέων εργασιών ή αλλαγής διαδικασιών της Μονάδας
3) Διαχείριση αιτημάτων και διερεύνηση παραπόνων σχετικά με την εξυπηρέτηση πελάτη μέσω της Μονάδας
Requirements
Benefits
Established in 1994, Mellon is a multinational group of companies operating in 11 countries within our corporate headquarters located in Piraeus, Greece. Our area of expertise expands on specialized technology solutions, software services, contact center and business process outsourcing enabling financial institutions and large organizations to transform their business ecosystems, empowering their digital journey, and greatly simplifying and facilitating transactions with other businesses and its customers. Our Mission is to empower today’s businesses and organizations with tomorrow’s technologies to deliver unique experiences to their own customers and become future proof. At Mellon, we cultivate a challenging, collaborative, and relationship-oriented working environment that offers development opportunities and exposure to international practices. We are proud of our people, and we believe that leveraging diverse cultures and backgrounds improves our everyday life and boosts innovation and efficiency. Join us to make a real impact, shape the industry, be part of an award-winning team of professionals, and experience a multinational culture.
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