👋 Meet knownwell, weight-inclusive healthcare for all. Join a dynamic company that is changing the way care is delivered for patients with obesity. knownwell is a weight-inclusive healthcare company offering metabolic health services, primary care, nutrition counseling and health coaching services for anyone of any size. Our hybrid model allows for both in-clinic and virtual care to bring support to patients where and when they need it. To learn more about our recent Series B funding, led by Andreessen Horowitz and CVS Ventures, please check out this article.
We are looking to build our team with a Quality & Training Manager, reporting into our VP, Central Operations. You will be responsible for ensuring our Central Operations team delivers a consistent, high-quality experience for patients, providers, and partners. This role owns how quality is defined, measured, and improved, to ensure our team members are trained to meet that standard.
You’ll build the systems that help Central Ops do their best work: clear expectations, strong training, fair audits, and actionable feedback. As knownwell scales, this role is critical to maintaining quality while onboarding new team members and evolving workflows.
🎯 You Will:
Define and maintain Central Ops quality standards, audit criteria, and scoring
Run regular quality audits across scheduling, follow-ups, prior authorizations, and patient communications
Share audit results clearly with individuals, teams, and leaders
Identify quality gaps and partner with Ops leaders on corrective actions
Track and reduce errors, rework, and escalations
Own onboarding and ongoing training for Central Ops roles
Build and maintain clear training materials (SOPs, workflows, job aids)
Deliver live and asynchronous training and assess effectiveness
Partner with Ops leaders on role-based competencies and retraining plans
Keep training content current as workflows and policies change
🌟 You Have:
6+ years in quality, training, or operations enablement
3+ Years experience in healthcare start-ups
Experience building quality and training programs
Strong analytical and communication skills
Comfortable working cross-functionally
Pay & Perks:
💻 Fully remote opportunity
🩺 Medical, dental, and vision insurance
📈 401K retirement plan with company match
🏝️ Up to 20 days of PTO per year + company holidays
👶 Up to 14 weeks of parental leave (12 for non-birthing parents)
🏡 Annual work from home stipend for remote employees
knownwell, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Based on current size of the clinic and HIPAA regulation, providers cannot receive care in clinic and provider’s household members cannot receive primary care in the clinic.
