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Teleperformance Spain

Quality Specialist

Barcelona , Spain
contractor

AI overview

Contribute to global quality standards in a Fintech Risk environment through data-driven deep dive analyses and leading quality management initiatives.

Purpose of the role:

As a Quality Specialist, you will be at the forefront of our risk management operations, working closely with our client to monitor and elevate our global quality standards. This role is perfect for a highly analytical and proactive individual who thrives on deep data analysis, uncovering critical insights, and implementing improvements that enhance our overall quality performance.

What you will do:

  • Quality & Calibration Management: Lead weekly calibration sessions and conduct ongoing audits to address new work streams or areas of concern.
  • Reporting & Remediation: Prepare and present monthly quality reports, identifying critical concerns and proposing effective remediation strategies.
  • Performance Insight: Provide feedback to Quality Analysts to correct observed errors and support skill development.
  • Deep Dive Analysis: Conduct detailed Deep Dives and Root Cause Analyses (RCAs) to understand and mitigate systemic quality issues
  • Issue Resolution: Audit and effectively respond to Direct Feedback challenges and clarification requests.
  • Operational Support: Manage QA Reviewer access permissions and troubleshoot QA Review-related bugs and technical issues.

Requirements

You'll be the best for this job if you have the following skills:

  • Experience: At least 2 years of experience in Fintech Risk environment (Credit, Fraud Risk)
  • Adaptability: Proven ability to thrive in a fast-paced environment and adapt to changing requirements while rigidly maintaining quality standards.
  • Data & Analysis: Strong analytical skills, exceptional attention to detail, and proficiency in using Google Sheets, Advanced Excel for complex data analysis. SQL would be a plus.
  • Quality Foundation: General knowledge of QA processes and relevant tools.
  • Work Ethic: Excellent time management, organizational skills, and a proactive, autonomous approach to work.
  • Communication: Exceptional written and verbal communication skills in English is a must.

Benefits

  • Shift: Days to work - Monday to Friday, Time to Work - From 9 to 18
 Teleperformance Spain

Be inspired to be the best with our valuesA diverse and inclusive culture built on human values. We deliver an outstanding customer experience at every opportunity as a result of our commitment, passion, and dedication to excellence.Be part of something bigger than just a jobWe attract and retain the best people in the industry because we believe in providing an inclusive, supportive, and inspiring work environment for our teams around the world.Become part of a world-class teamAt Teleperformance, we believe that good is never good enough. That’s why we’re so committed to building the best teams and helping each employee achieve their full potential. Like these athletic champions, we are inspired to be the very best.We value employee well-beingWe know that happier, more satisfied employees perform better. We welcome and accept. Come as you are because we believe in you. There is beauty and strength in our diversity. We believe in the powe of people. Our people fuel innovation and bring human empathy and understanding to all that we do. We inspire and motivate. We inspire and motivate people to achieve more and make their mark on our business. Ready to join the team?

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