Quality Service Technician

Are you passionate about quality service and technical excellence? Do you want to play a key role in ensuring consumers consistently receive a high-quality product experience? If so, this could be the role for you.

The primary focus of this role is to maintain and service dispense equipment for a major drinks clients.

At CPM, every team member contributes to the overall growth of our business. People are at the core of CPM’s value proposition, and as a key member of the team, you will be expected to make a meaningful contribution to client delivery. This role requires initiative, a strong customer-centric mindset, and a commitment to best practice and continuous improvement. A proactive, “can-do” attitude is essential.

Requirements

Key Responsibilities

• Complete dispense hygiene procedures in line with a scheduled journey plan
• Respond to and resolve customer emergency call-outs
• Accurately manage and control equipment stock within your district
• Maintain accurate records of client assets in trade
• Complete stock and equipment reporting in outlets
• Track and report on product quality
• Carry out product age reporting and tagging returns
• Build and maintain strong customer relationships
• Support outlet refurbishments and system upgrades as required
• Complete equipment re-sites when required
• Install and withdraw dispense equipment, including both permanent and temporary systems
• Deliver and place POS materials and carry out basic merchandising when required
• Ensure all activities are completed to company standards and within agreed SLAs
• Represent CPM and the client in a professional, efficient, and effective manner at all times
• Operate in full compliance with industry health and safety standards
• Proactively generate new ideas and improved ways of working
• Consistently strive to achieve the highest standards of performance
• Undertake any other duties as reasonably instructed by your line manager

Experience & Skills Required

• Full, clean driving licence (essential)
• Minimum 1 year’s experience in a field-based technical, quality, or service role
• Excellent interpersonal and communication skills
• Proven ability to build and maintain strong customer and client relationships
• Professional approach to customer and client management
• Knowledge of dispense systems and equipment (desirable)
• Experience in technical fault finding (desirable)
• Target-driven with a proven track record of achieving KPIs
• Highly organised with the ability to manage multiple priorities
• Strong commercial awareness
• Energetic, enthusiastic, and self-motivated
• Previous electrical or plumbing experience (desirable)
• Experience diagnosing technical faults

Benefits

• Competitive basic salary
• Performance bonus

• Employee Assistance Program
• Structured Personal development supported by internal and external development activities
• Companywide recognition awards
• Discounted Health Insurance and access to company pension provider
• Active Diversity and Inclusion teams across the business
• IVF Support Policy
• Regular Company events and activities
• Product Discounts
• Bike to Work Scheme
• TaxSaver Scheme – discounted travel tickets.
• Referral payment schemes

At CPM, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. CPM is an equal opportunity employer. We do not discriminate on the basis of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment