Quality Manager

This is a position within Keller Executive Search and not with one of its clients.

This senior position will lead Quality for Keller Executive Search in Zagreb, Croatia, shaping strategy, building scalable processes, and partnering across the firm to deliver measurable impact.

Key Responsibilities:
- Define the Quality vision, roadmap, and annual operating plan aligned to business goals.
- Build and lead a high‑performing Quality team; set clear objectives and coach managers.
- Own Quality KPIs and reporting; drive continuous improvement and operational excellence.
- Establish scalable policies, processes, and tooling for Quality across regions.
- Partner with executive leadership and cross‑functional stakeholders to deliver outcomes.
- Manage budgets, vendors, and risk within the Quality portfolio.

[Croatian]
Ovo je pozicija unutar Keller Executive Searcha, a ne kod klijenta.

Kao Quality Manager u Zagreb, Croatia, ova viša uloga odgovorna je za oblikovanje strategije i postizanje mjerljivih rezultata. Uloga uključuje blisku suradnju s vodstvom, operativnu izvrsnost i skaliranje procesa.

Ključne odgovornosti:
- Postaviti višegodišnju strategiju i pretvoriti je u kvartalne planove s jasnim metrikama.
- Voditi timove s naglaskom na coaching, psihološku sigurnost i visoke rezultate.
- Uspostaviti ritmove rada temeljene na podacima te cikluse stalnog poboljšanja.
- Upravljati proračunima i dobavljačima; pregovarati o ugovorima.
- Dizajnirati procese usklađene s lokalnim propisima i internim politikama.
- Suradnja s ključnim odjelima na provedbi prioriteta.
- Predstavljati funkciju višem menadžmentu jasnim izvješćima.

Requirements

- 7+ years of progressive experience in Quality with 4+ years leading managers.
- Proven track record building programs at regional or global scale.
- Strong analytical skills; ability to translate data into decisions.
- Excellent communication and stakeholder‑management skills.
- Bachelor’s degree required; advanced degree or relevant certification preferred.
- Experience in professional services or recruitment industry is an advantage.

To learn more about Keller, please see: https://www.kellerexecutivesearch.com/executive-recruitment-headhunters-croatia/

[Croatian]
Zahtjevi:
- 7+ godina iskustva u naprednim ulogama; iskustvo vođenja menadžera.
- Dokazani rezultati u izgradnji skalabilnih procesa i isporuci OKR‑ova.
- Snažne analitičke i financijske vještine.
- Izvrsne komunikacijske vještine sa dionicima.
- Poznavanje lokalnih zakona i standarda.
- VSS obavezna; napredne kvalifikacije prednost.

Benefits

- Salary range: €65,000–€85,000 EUR
- Opportunities for professional growth.
- Company culture: Flat management structure with direct access to decision-makers. Open communication environment.

[Croatian]
Pogodnosti:
- Raspon plaće: €65,000–€85,000 EUR
- Mogućnosti profesionalnog razvoja.
- Kultura: ravna struktura i otvorena komunikacija.
- Potpuna zdravstvena zaštita.

Equal Employment Opportunity Statement: Employment practices comply with applicable Croatian anti‑discrimination laws. All qualified applicants are evaluated based on merit and the requirements of the role.

Commitment to Diversity: An inclusive and diverse environment supports high performance. Decisions regarding recruitment and advancement are based on qualifications and business needs.

Data Protection and Privacy: Personal data is processed solely for recruitment in accordance with the GDPR and applicable Croatian data‑protection rules.

Pay Equity: Pay practices seek to ensure equal pay for equal work in line with Croatian law.

Health and Safety: Obligations under Croatian occupational health and safety legislation are observed to maintain a safe workplace.

Compliance with Law: Employment complies with all applicable Croatian and EU laws.

Izjava o jednakim mogućnostima zapošljavanja: Prakse zapošljavanja usklađene su s važećim hrvatskim propisima o suzbijanju diskriminacije. Svi kvalificirani kandidati ocjenjuju se prema zaslugama i zahtjevima radnog mjesta.

Predanost raznolikosti: Uključivo i raznoliko okruženje podupire visoku učinkovitost. Odluke o zapošljavanju i napredovanju temelje se na kvalifikacijama i poslovnim potrebama.

Zaštita podataka i privatnost: Osobni podaci obrađuju se isključivo u svrhu zapošljavanja u skladu s GDPR‑om i važećim hrvatskim pravilima o zaštiti podataka.

Jednakost plaća: Prakse plaćanja nastoje osigurati jednakost plaća za jednak rad u skladu s hrvatskim propisima.

Zaštita zdravlja i sigurnost: Obveze prema hrvatskim propisima o zaštiti na radu poštuju se radi održavanja sigurnog radnog mjesta.

Usklađenost sa zakonima: Zapošljavanje je u skladu sa svim primjenjivim hrvatskim i EU propisima.

Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.