Have you struggled to reserve that coveted summer camping spot at a state park? Wondered why you’re still filling out a paper form at the DMV? Or tried (and failed) to book your favorite pickleball court from your phone?
Kaizen Labs is rebuilding the government’s digital front door - bringing modern, people-first software to the public services millions of Americans rely on every day. From parks & recreation and permitting to licensing and payments, we’re replacing outdated systems with intuitive, beautiful technology designed for residents and the public servants who serve them.
Our platform now powers over 50 agencies across 17 states, reaching more than 30 million residents. Recent partners include Maricopa County (AZ), San Bernardino County (CA), and the Cherokee Nation. In Maryland, our platform helped eliminate seven-mile traffic jams at state parks, saving hundreds of thousands in costs and dramatically improving the visitor experience.
Founded in 2022 and based in New York City, Kaizen has raised $35 million from world-class investors, including NEA, Andreessen Horowitz, Accel, 776, and Carpenter Capital.
We’re a team of builders, designers, and operators redefining what it means to serve the public in the digital age - and we’re just getting started.
This is a hybrid role based out of our New York City HQ. Candidates must reside in New York or be able to commute to New York City to work out of our office at least three times a week (Tuesdays - Thursdays).
We are looking for a Quality Engineer who will elevate the reliability, usability, and performance of our platform as we modernize how government agencies deliver digital services. You will design and implement robust automated testing frameworks, partner closely with product and engineering teams, and ensure high-quality releases across our web and mobile experiences.
Build, maintain, and scale automated test suites across web and mobile using modern frameworks, with a strong preference for Playwright
Develop and execute automated tests to ensure coverage across browsers and device types
Partner with engineers, designers, and product managers to define clear acceptance criteria and embed quality early in the development process
Own test strategy for new features, including functional, regression, accessibility, and end-to-end testing
Implement CI-integrated test pipelines that ensure reliable, repeatable, fast validation of builds
Identify, document, and drive resolution of defects while helping the team improve root-cause analysis
Contribute to continuous improvement of QA tools, standards, and best practices
Advocate for a quality-first mindset across the engineering organization
A quality-driven engineer passionate about building reliable, user-centered software
Comfortable collaborating across engineering, design, and product
A systems thinker who can balance automation depth with speed
Someone who thrives in a fast-paced, high-ownership startup environment
5+ Years of experience with creating automated test frameworks using Playwright (preferred), Selenium, Cypress, and/or Appium
Strong understanding of web application architecture, APIs, and microservices
Experience integrating test automation into CI/CD pipelines (e.g., GitHub Actions, CircleCI, etc.)
Practical knowledge of JavaScript/TypeScript or similar languages for test writing
Experience with debugging tools and performance testing methodologies
Ability to translate ambiguous requirements into clear test plans and scenarios
Strong communication and documentation habits
Have experience in government technology, civic tech, or public-facing critical systems
Bring familiarity with accessibility testing and compliance standards
Have exposure to observability and product analytics tools (e.g., Sentry, Datadog, Posthog)
Have experience mentoring others on QA best practices
🩺 Comprehensive Health Coverage
We offer Gold, and Platinum PPO plans through Oxford (United), with 85% of premiums covered for employees on the Platinum plan, with a $0 premium option
🏥 Dental, Vision & Financial Wellness
You’re covered with Guardian PPO dental and Beam vision plans - Kaizen pays 99% of premiums for employees and 50% for dependents. We also offer:
💳 Flexible Spending Accounts (FSA & Dependent Care FSA)
🛡️ $100,000 in fully paid life insurance
🏦 401(k) access through Guideline
🤰🏼 Parental Leave That Supports Families
Because time with your growing family matters.
🍼 16 weeks fully paid for birthing parents and 10 weeks paid for non-birthing parents
🗽 Everyday Support & Flexibility
🚆 $50/month toward your commute
🏡 One-time setup stipend (up to $750) for your home or NYC office
💪 $100/month for wellness or productivity
🎡 Perks That Make Life Better
🎉 $250/year for recreation - because fun matters
📚 $500/year for professional development - because growth does too
🍱 Expensed lunch three days a week when you're in the office
💻 Company-provided laptop
🌴 Time Off to Recharge
🌅 Unlimited PTO
🇺🇸 All federal holidays off
☃️ A company-wide winter break during the week of Christmas
Base Salary $150,000 - $180,000
Kaizen provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
We are committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our organization.
If you need assistance or an accommodation due to a disability, please email us at [email protected]. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.
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