Startup Jobs
Post a Job
Neo Group

Quality Control Specialist

Astana , Kazakhstan
full-time Remote

AI overview

Join a dynamic VIP Department to enhance communication quality and customer experience for high-profile clients through meticulous evaluation and feedback processes.

As part of our continued growth, Neo Group is recruiting on behalf of one of our local partners, leveraging our network of 1,400 talented professionals across 10+ countries. Together, we are committed to delivering innovative, data-driven solutions that empower our clients and foster professional growth within a dynamic and collaborative workplace.

We are on the lookout for a Quality Control Specialist to join our VIP Department.

Responsibilities:

  • Monitor and evaluate the quality of communication between managers and clients (email, messengers, phone).
  • Ensure compliance of communication with established standards and regulations.
  • Prepare detailed reports on evaluations and identified issues.
  • Provide constructive feedback to VIP Managers and Support teams.
  • Participate in the development and updating of QA evaluation forms and procedures.
  • Collaborate with training and operations teams to improve service processes.
  • Support a high standard of customer experience across VIP segments (Super VIP, Pre-VIP, Loyalty).

Requirements

  • Minimum of 1 year of experience in quality assurance or customer support.
  • Knowledge of service quality metrics (CSAT, SLA, NPS) and basic practical experience applying them.
  • Ability to assess communication objectively and consistently.
  • Strong attention to detail and high standards for customer experience.
  • Confident user of Google Workspace and reporting/monitoring systems.
  • Basic understanding of CRM systems.
  • Fluent in Russian (mandatory).
  • English level: A2 or higher.
  • Ability to work in a dynamic environment with shifting priorities.

Nice to Have:

  • Experience working with VIP clients.
  • Background in coaching or mentoring.
  • Knowledge of additional languages.

Benefits

  • Remote work opportunity.
  • Flexible working schedule.
  • Interesting product.
  • Learning opportunities.
  • Career growth prospects.

Perks & Benefits Extracted with AI

  • Flexible Work Hours: Flexible working schedule.
  • Learning Budget: Learning opportunities.
  • Remote-Friendly: Remote work opportunity.
Neo Group

Welcome to Neo Group – Where Growth and People Thrive!At Neo Group, our mission is crystal clear: we're driven to achieve profitability and expansion in every operating market we step into. But it's not just about the numbers; it's about fostering an environment where individuals flourish and grow. We're on a mission to establish our presence in as many regions as possible, all while ensuring that our team members are supported and empowered to reach their full potential.Our vision? To build a resilient global business that stands strong in the face of local market changes. We're committed to enhancing the quality of life and growth opportunities for everyone involved, from our employees to our partners and beyond.At the heart of everything we do are our core values: Trust, Development, Stability, People-First, and Accountability. These values aren't just words on a page – they're the guiding principles that shape our culture and drive our decisions every day.Join us at Neo Group, where we're not just building a business – we're building a community where growth and people come first.

Website LinkedIn
View all jobs
Ace your job interview

Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.

Quality Control Specialist Q&A's
Report this job
Apply for this job