Quality & Compliance Intern

ATC is a global logistics, white glove, and technical services specialist for data centres. Our focus is on anticipating the critical needs of our clients and delivering industry-leading standards for safety, security and reliability. Since being established in 1979, we have continued to lead our dedicated teams across Europe to build strong relationships with our clients.

Our mission is to deliver and install Europe’s data centres with precision and care. We achieve this by focusing on our team and our services:

Our Team – Powered by people to keep data centres moving safely and securely.

We recognise that our greatest strength is our staff, which is why we promote a culture of personal development and professional training, both internally and from leading industry bodies.

Our Services – We provide a range of specialised services tailored to the individual needs and demands of each client, their equipment, and their data centre infrastructure.

From managing specialised computer transport, and IT relocation services, to logistics and planning, and data centre commissioning and decommissioning; we adapt our 45+ years of expertise to every situation.

ATC operates in a dynamic global market where clients demand a service that is right first time, every time; we are recruiting motivated and driven people to work in a company that is Driving Forward.

This Role

The Quality and Compliance Intern plays a key role in a successful Service Operations team, creating a positive and inclusive environment focused on team well-being. You will be responsible for improving service operational quality. The Service Operations department is managed as a standalone unit within ATC's Operations, and you are accountable for its overall success. You will lead by example, supporting the team to succeed and driving team initiatives.

To maintain high service standards, we require high levels of visibility and reporting on daily team performance, quick responses to escalations, and strategic decision-making on ATC's operations strategies, new service development, and building business cases with your manager. You will work on strategic projects across all functions of the business and relay key objectives with the leadership team. The Quality & Compliance Intern will report to Quality & Compliance Lead.

Duration: 6-month paid internship

Location: Baldonnell, Dublin 22

Role & Responsibilities

People Management

• Create and promote a culture of staff well-being with a positive, inclusive company culture.
• Develop a culture of accountability, customer awareness, and collaboration in the team.
• Set SMART objectives and Goals to achieve performance-based targets
• Conduct regular and documented face-to-face meetings with your manager

Operations

• Continuously review and suggest process improvements to support Technical Services, Service Operations teams, effective communications, and improved efficiency.
• Continually monitor Vendor performance for White Glove Operations and implement improvement mechanisms.
• Support the CAPA process, carry out comprehensive investigations, and implement corrective actions in line with ATC’s quality management system incorporating Kaizen projects & Non-conformance reports to a close.
• Engage with all teams to support the process of continuous improvement in all activities by delivering the Kaizen Corner methodology.
• Weekly Scorecard data analyse and posted to company shared space

Projects

• Actively engage in new projects identified as a key business need.
• Maintain vendor rating metrics and knowledge bank of vendor resources.
• Establish and update SOPs, providing training on SOPs to vendors as required.
• Proactively work with partners and transportation vendors to respond to changing customer requirements and ensure schedules and requirements are met and accurately reported.

Requirements

Ability to be flexible in respect of work standards and demands. Capable of working under pressure at times and to strict deadlines. Ability to complete tasks. Resilient and able to deal with changing priorities. The successful candidate will be required to possess and demonstrate:

• Insisting on the highest standards and ability to challenge improvements in successful teams
• Analytical skills and structure reporting ability
• Proven project management skills
• Culture of continuous improvement
• Excellent interpersonal skills and the ability to work at all levels, inside and outside operations
• Very strong communication skills to deal regularly with staff at all levels of the organisation and in all functions, when working closely with non-operations staff
• Proven capability to implement operational improvements to enhance service and productivity
• Proven ability to organise self and others to achieve objectives
• Experience in supporting and developing staff/teams to deliver superior results and a team development mentality
• Excellent written and verbal communication skills
• Computer skills; with experience and knowledge of ERP software, Excel, Word, and to a lesser extent, PowerPoint
• Experience of MS SharePoint in a corporate environment would be an advantage.

Note: We are unable to provide visa sponsorship for this role. Please submit your updated resume/CV in English.

Benefits

• Hybrid work pattern